I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
Bought a used car from Tom Bailey and he went the extra mile to make
sure my concerns were addressed , cut me an awesome deal, filled the
car with gas and delivered it to my house. Tom took the time to orient me to the vehicle and hooked me me up with a great tire deal as well.
The accounting manager Arnold Rickman was friendly and efficient and provided me with all the necessary paperwork. Jacky Jones Chrysler has earned my future business. An a friendly shout out to
cars.com for making my shopping experience a positive one.
Having been an automobile dealer for 30 years I look at dealerships as a client in quite a different manner. I must say I was impressed with Jason and Dan and the speed and efficiency of the service department. The cleanliness of the facility was excellent, the friendliness contagious right into the waiting room with the other waiting customer. We didn't wait long, we didn't have to wait forever for an appointment and it's for sure comparing it to my old facility this one is "A1!
Will be going there for service on going!
I was in Hiawassee on vacation when my 2011 GMC 3/4 ton diesel started displaying numerous messages, would not shift gears, etc. Service Mgr Derek Cheek told me the problem was the transmission control module. The part was ordered and installed the next day . Mr. Cheek understood that I was in a jam and expedited the repair. He and his staff were excellent to work with.
Totally enjoyable experience!
Colt, My sales man, was friendly, polite, extremely knowledgeable and a generally very pleasant young gentleman!
Dewey, the financial guy was so conscientious and went above and beyond to make the deal as pleasant as possible, even finding a better interest rate after the deal was agreed upon!
Can Not say enough good things about the entire process and staff!
My appointment was scheduled quickly and when I went in to get my service done, I was taken back on time and finished in a quick manner.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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