I found a car I was interested in on "carguru.com" I called the dealership and found they still had the vehicle. I was invited to come test drive the car.
Upon arrival, I was greeted by two sales staff and both were busy with customers, I was introduced to Scott Fields who was free to speak with me. Scott was very friendly and attentive. My test drive went well and I decided to buy the vehicle. I did not feel pressured to purchase. Scott and the Sales Manager worked very hard to obtain the lowest interest rate for my financing.
I would highly recommend this dealership.
Beautiful facility! The staff was great and greeted us immediately, they asked a few questions and then I drove a car, 20 minutes later it was my car. Greg Hollan and James Hatfield treated us great and they were fast. Highly recommend.
After initially being told by an input person (who spoke to a quality assurance person) my warranty on my new 2018 Silverado did not cover windshield stress fractures I contacted a GM rep. Result was that the Moses service manager contacted me and eventually, after I took vehicle in for inspection, he inspected and approved the windshield replacement. From that point on the service was excellent!
I saw a vehicle that appeared to be one of those "too good to be true" scenarios. Sent email to dealer via Cars.com a few days later, I received a reply back that the vehicle had been sold and that "all mileage" was accurate. Nothing else to do after that.
The salesman, department manager, and financial officer were professional, direct and open concerning all aspects of the buying experience without feeling pressured. You can tell the staff is well trained to consider how they would want to be treated during each step of purchasing a vehicle.
I will consider them for future purchases even though I am over 3 hours away.
I recommend others to experience their service.
Original listing on cars.com led us to Moses Factory Outlet and the purchase of a used Dodge Charger. Sales and finance team worked to get us where we needed to be. Very persuasive and offered several different options/warranty options to best fit our budget. It was a pleasure to work with them.
Phillip Death is an awesome Service Manager at King Coal Chev. I recommend talking with him regarding any service needs. Although I am still having issues. Phillip is going over the top to help rectify the issue. King Coal is a great dealership to use for purchasing new vehicles or having them maintain your vehicle.
I have to say that Tom Shephard and his team save my career and my future here in WV. You see, on 11/06/2017 I started a new job, the same day that my minivan decided to break down. The mini van made it my work and after work it made it to King Coal to meet with Tom. Prior to meeting Tom, I had inquired about a car through their website at 10am. By 11, Tom had called to follow up. I gave Tom my details and what I can afford for a monthly payment. Tom and his team literally worked from 11 on to get me a car that I can drive home that same night. I got off work at 4, met Tom at 4:45 and by 6:30 was driving home with my new car. Tom and his team did everything to help me out and get me into a new car!! They even gassed up the new car for me. TOM! Again, thank you and your team for helping this city boy from Chicago start his new career here in West Virginia!! Cheers!!
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