Took my truck in, to have a cover put on the back. My appointment was for 2:00 pm to install cover. I left
the dealership at 4:30 pm. It took to long for them to install. I won't go back for any service.
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
Robert Heppler has help me with getting a new truck for 6 -8 years real good at what he does dealership is very nice and clean people are nice and friendly When looking for new or used will keep going back to see Robert THANKS AGAIN
Great experience. Josh was very patient with me being specific and picky. He found the perfect car for me. It is exactly what I was looking for, at a fair price. On top of that, due to my hard times, I was not able to get to the dealership from Lansing and Josh was kind enough to come pick me up to bring me to the dealership so I could get back on the road! Thank you Josh for what you did for me today!
We saw that this dealership had the exact Certified Tahoe that we'd been looking for. Drove 120 miles from home, met with the Brian Fitzpatrick and he was real pleasant to deal with. We've probably bought 20+ Vehicles I n our lifetime, so we had fun negotiating a final price.
We arrived at a fair price after a few offer / counter-offers, and gotta say, dealing with Moran's sales staff went very well. Long drive to get the Tahoe we wanted, but well worth it. VERY PLEASANT sales experience and accommodative staff.
The wife and I dealt with Angie. From her letting the wife to test drive to pick up kiddos from school to the quickness the while transaction was I am very pleased. No hidden fees or charges. They werebeyond fair
My wait in reason and friendly service. Only in for a oil change, and I had a first appointment so I was in and out.
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