Having some major work done on my 2015 Silverado Z71 would not trust to anyone else except a GM/Chevy dealer. They know what they are doing and good communication. Just seems like everything takes so dang long when you are waiting to get your truck back as any truck guy would say the same. They forgot people in their list 5 stars for them.
Purchasing this vehicle was a dream thanks to the service people at Royal. I bought through the internet manager, DT Drysdale, and he made the process very easy going and enjoyable. I am a first-time buyer and he really helped me get through the process in an understanding and patient manner and made sure that all documents were signed, that I knew what I was signing and he sent the documents out to all the necessary people. The car itself was very sharp, very clean, everything they advertised it to be. They don't sell junk here. I highly recommend this dealership.
I can't say enough about the overall experience we had with both DT as a salesman and everyone we interacted with at Royal. No gimics, just great service. We were given everything asked for plus great trade in price with a GM certified vehicle at a price that beat all others after lots of research. I have and will continue to refer others there.
just wanted to thank aleesha,calvin,jim and cody for a job well done during the buying process. received fantastic service from all involved. I will be back. I found a dealership for all my transportation needs.
I just recently bought a car from KIA of Jackson and was not the least disappointed on any level. My sales rep was Melissa Allen and I would recommend her service to EVERYONE!!! She was not only friendly and helpful but was also very honest with helping me find the perfect car that met every need that I had.
I recently started the process of car shopping, which can be a bit overwhelming at first. After talking to a few different sales reps, I found myself more discouraged, until I spoke with Tim. He was patient with my questions, took his time in going through their inventory to find cars within my budget, that also had all the bells and whistles I had wanted. Tim was very kind and made me feel like I was more than a commission check to him. I look forward to stopping in soon!!
Brian was great made a great offer I spoke through email and by phone he was always nice and never pressured me. Whatever I ask for he had ready for me as quick as possible. He never played games and truly offer a great price off the bat. Unfortunately my mom decided not to by a car at all. If I am looking for a car in the future I would surely go back to him. Outstanding customer service!
Justin was great to work with. We were coming from a long distance to look at a particular car and he made everything continent as possible . Communication was very fast and professional. Would definitely recommend to a friend.
by Steve & Diane Lieder from Brooklyn, Michigan 49230
April 9, 2018
When Brad took over for Adam as the Lead Honda Service Advisor, we quickly realized that customer service remained the primary priority of the Service Department employees. Brad possesses a very positive and friendly demeanor, going the extra mile to ensure the customer is always satisfied. He treats my 2006 Ridgeline as if it is his own. Paying the bill is never a fun time, but dealing with Brad makes it a little less unpleasant.
Kudos to Brad LaFollette for always going above and beyond!
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
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