I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Awesome experience. Drove over 200 miles to get there, and it was worth every minute - from emailing with questions, to making an offer. I called and talked with Stephen. Very knowledgeable, tech savy about all the features and systems, and was a straight shooter. I sent pictures of my vehicle and negotiated everything over the phone. Showed up at the dealership and signed my paperwork and was out the door in about an hour. Leon was great too. Smooth transition through all the paperwork. Really like this dealership.
Went in for an oil change on my vehicle. While waiting for the service to be completed; I walked around the new pickup truck lot. I like a particular Colorado pickup truck. Dan Nelson was the salesman that I worked with on the purchasing the truck. He listened to my concerns and helped me worked thru several issues. We did arrive at a price that I could accept and I purchased the truck that same day.
The people were quite friendly towards me. That Chevy dealership was on of the larger ones I have seen and the facility was in great shape.
I purchased a 2015 Volkswagen Golf TDi which I first saw on Ebay. I live out of state and had this car shipped to me. It was EXACTLY as described and has ZERO issues. Chris A & Ana did everything I asked for before and even after my purchase. I asked for a few specific tasks to be completed after the purchase and Ana did an awesome job at getting things done. Communication was awesome and most importantly the car is too. I got the car serviced and checked at the VW dealer and they found the car to be perfect as well. I bought this car sight unseen and I am truly happy with it. Thank you Chris A & Ana! I will be back!
The first contact with Bill Black was on the internet exchanging messages and obtaining answers to my question. We set an appointment at my convenience to visit the dealership.
What a surprise to meet people that are like meeting new friends. They treat you with respect and make sure they find out your needs and don't just sell you any car.
Every step of the car buying experience was fantastic. I would recommend you visit Bill Black and get acquainted with their team. I used another dealership and did not receive this type of treatment or had the same experience.
I find Bill Black to be just like visiting the old neighborhood garage shop for service just like in the old days. Everyone cares about providing you service and not just another number.
Keep up the good work and I'm glad I found you. My wife and I are telling all our friends about our great experience and will continue to enjoy many years of service at your dealership.
Couldn't have been more pleased with the entire process of buying our new Traverse. I would highly recommend this dealership and all the folks involved in our purchasing process ~ best "customer service" ever, and that's very hard to find these days!!
We have purchased 3 automobiles from Terry Labonte since 2010. We have purchased the Oil change packages for every single oil change to all three, UP UNTIL THIS ONE, service that is. The last package deal ran out when we had it last serviced. i don't know if it made a difference for not having the package, but one thing we really enjoyed was the complimentary interior cleaning/vacuuming. It was not cleaned this time. Is this a service, only performed, if you have the service package? Having said that, it is always a pleasant experience having service performed at TLC.
I just purchased a 2019 Tahoe and couldn't be happier with my new SUV. Joel Adams made the entire car buying experience easy and completely seamless. He was very helpful throughout the entire process. I will buy all my future vehicles from Terry Labonte Chevrolet.
Had two of my cars worked on two different days, Dave Trout and William Butler were outstanding service consultants they took care of the repair process and kept me in the loop the whole time, the repairs were done in a timely manner and even had someone to take me from the dealership to my home and then back to the dealership when repairs were completed, I felt like I was there # 1 customer.
Choices of vehicles and clean facility. Staff was knowledgeable and friendly. Front showroom desk lady was outstanding when I called and when I showed up. The face of the dealership with her is a credit.
Liz Shamburg was amazing ,very friendly and professional and treated me like family . She went beyond expectations get me the best deal and did. Would recommend any one to go see her at Smart Chevrolet. They have an awesome crew to work with.
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