Our experience at Key Scale Ford was very satisfying. We were treated with respect and all our questions were answered. The dealership is nice and the staff is very respectful. Our negotiations went quite well and Fred Almonte is quite the gentlemen and quite knowledgeable . I would recommend Key Scale Ford to our friends.
Outstanding service from Dana at the service counter,very receptive to me as a customer,great smile and full of energy.She is a asset to your dealership. Ed was the tech that serviced my infotainment system.He also treated me like I was important to him and spent endless times to get it working. he to is a asset to your dealership. At every turn he and Dana kept me updated on the progress. After there hard work and dedication to customers ,The work was over,the car was fixed,and another customer is satisfied!!!! Thank you John&Toni Collier, American by birth,a customer by choice.
From the moment we walked in the door, SK and the entire team were very helpful and informative. There was no pressure from the sales personnel which made us feel comfortable with them. We returned the next day to purchase the vehicle. We would highly recommend this dealer to anyone of our friends and will purchase from them again in the future.
Excellent repair of body damage. The quality of the work was flawless and was completed on time and for the quoted price. Tom and his entire staff are true professionals. One other comment to make is that there was no over spray on the vehicle to clean off after completion of repairs. The inside of the vehicle was also in perfect condition.
I came in with absolutely no hopes of getting a car with my credit score. I hadn???t bought a car in almost 10 years. I???ve had my eye on the CX-5 for quite some time. I came in to get a recall fixed on my 2009 Mazda 6 and decided while waiting why not talk to sales. I met with Austin, we talked about a few different cars, he was very knowledgeable, I test drove the CX-5. Austin was able to get me approved and even though the payment wasn???t where I really wanted it to be, I left with a brand new CX-5, which I have been wanting for so long! I didn???t feel pressured and they were so welcoming! Definitely recommend Headquarter Mazda for car buying!
We went into the Mullinax Ford Apopka location after visiting numerous Ford dealers in the Central Florida area. Our sales consultant Jose Burgos listened to our request and for found that specific vehicle we wanted with little time wasted, after other dealers couldn’t. Jose went above and beyond working with us and as my wife said, this has the best experience we ever had in purchasing a new vehicle. I would highly recommend if you’re looking for a vehicle, you’ll want to go to Mullinax Ford in Apopka and ask for request Jose!
Service Dept personnel are friendly and very knowledgeable, answered all our stupid questions without making us feel
Like idiots. Would definitely use this dealership again. We were in and out in no time.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I came in to service my 2012 Tiguan and left with a 2014 Tiguan!! Marek is a really good guy and he spoon fed me the whole way! I would not have done this if it was not for him!!!! I felt like it was a fair deal. I recommend Marek if you want transparency! Thanks Marek... You Rock!
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