Had a great experience right from the start. They worked with me to find the right car AND the right financing. Third dealership I've been to trying to get a better car and paul richard got it done!!!! I'm super happy with how everything came out.
I live in Kokomo but drive to Peru to buy my vehicles and for service. My family has purchased from this dealership several times and every time it has been a great experience. We always feel comfortable when we are there and if we have any concerns about our vehicles while we are in for service our salesperson Mark and the General Manager Chuck are just a few steps away!
Very helpful and courteous. Even called me back promptly to help me and answer my questions. The Lady even told me to call back when I was ready to buy. She was very polite and friendly. I liked that she was not not pushy.
I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!!
Wow I had gone to another dealership and got treat so wrong. Found this dealer and amazing Matt treated us so well and they made what I could afford worked. Plus side free car washes. Would recommend 100%.
Very soon after I sent an inquiry on Cars.com Jason sent a personalized video of the car. We were able to meet with Jason a couple of days later and purchased the car. I would highly recommend this dealership and especially Jason Alt.
I would like to commend Fort Wayne Toyota service dept. for their professional assistance repairing my 2016 Tacoma. The master Tech, service advisors, service mgr., rental/loaner person all were very helpful and made my experience worry free.
Great job men and women.
I was treated as the customer of the day, the staff was kind, friendly and gave me all the time I needed to make the right decision for me. I bought the vehicle I was looking for. I will tell my friends and family to shop at Preferred Automotive first before anywhere else.
Every time I go there it takes more time than it needs to. Next time I need to take my pillow and blanket. Oil change one hour and forty five min. People walking around not doing anything and you ask a question and they have to finish their drink first. I have been there 4 times and I always hope it gets better. I will try to find somewhere else next time. I have had surgeries that took less time.
The follow up emails and calls after my inquiry were perfect balanced between informational without being "pushy". They even called to let me know the car had sold (which was great as I live a couple hours away) but that they had a similar one in stock and sent me details. I had two brother in laws helping me with my search and this dealership impressed all three of us!!
TJ did an excellent job! They all went out of their way to make sure I was happy. Came away with a great new to us family vehicle.
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