I VISIT JIMMY JONES ON 9/27 TO GET MY 2015 TOYOTA CAMRY SERVICE. i PAID FOR THE SERVICE BUT THOUGHT IT WAS A LITTLE HIGH FOR AN OIL CHANGE, FLUID CHECK , AND TIRE ROTATED. LATER THAT DAY WHEN I TOOK THE TIME TO EXAMINE THE BILL, I WAS CHARGE FOR A SERVICE THAT WAS NOT NEED OR REQUESTED. I FINALLY GOT IN TOUCH WITH JEREMY, WHO'S OVER THE SERVICE DEPT. HE LISTENED TO MY CONCERN. TOLD ME HE WOULD TAKE CARE OF IT. HE DID TAKE CARE OF ME AND MY ISSUES. I JUST WANTED TO THANK HIM.
Most dependable car I have every own.
by Dina from FERNANDINA BEACH
December 24, 2018
This car is comfortable and has lots of room for my grandkids to ride in. I love this car . It is nice looking and rides so smooth with great gas mileage.
My first service for my 2017 Ford Edge was fantastic. It was completed in 45 minutes from the time I arrived. Thank you Family Ford Service Dept. Happy New Year!
Great milage, bad traction & inadquate headlights
by SuzG from saint louis, mo
January 9, 2019
The worst front wheel drive car I've ever had. Lost traction at slow speed just in the rain! Lousy headlights, very difficult to see at night. Comfortable seating, but everyone had difficulty getting out - car sits too low. Paid a lot for it used, but doesn't hold value. Had a lot of recalls. Experienced more repairs than any other car. Large trunk but small opening, so could not fit anything deeper than a small cooler. Test drove the Impala prior to the Malibu - they both make a big clunk, like there is a log rolling around in the back during sudden stops. Would never recommend either car.
The entire experience was excellent from start to finish. I have been turned down for credit in the past and I was skeptical when they reached out to me. They greeted me like family when I came in. I was certain everything was about to change after They pulled my credit, I had financials issues in the past because of circumstances out of my control, but that’s when they rolled out the red carpet. Even the General Manager, Mr. Dowling, took the time to help me get the vehicle I love! He explained my situation is not unlike many others and he has my business for life. Thank you!!!
Most Reliable I've owned
by Md the Docta from Cleveland ohio
January 14, 2019
Car was great never had an issue. Always reliable and never had anything besides the general maintenance. Def buy a chevy malibu. Will be def buying one in the future
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