We picked up a new Dodge Ram truck today at Brickners in Antigo. The employees at Brickners made the process very easy and simple and everything went smoothly. We are pleased with the truck and with the helpful and friendly attitudes of the people there.
I am so impressed by true professionalism at this service center. I have trust in their suggestions. From the scheduling of my serivce to discussion about repairs, these huys clearly know how to get the job done!
Stopped in and was given a test ride in a truck we showed interest in. The guy helped us out and answered all our questions. Shared car fax info freely, it seemed very honest. I wanted to share this story.
Immaculate!! My car had thousands in damage...almost totaled! Again I went to Parsons! This time I thought not going to be perfect. Wrong I was! Amazing..Amazing looks like it came of the showroom floor! Big Thank you to Jeff Schielke and everyone in the auto body shop that worked on my car!! Again thank you all!
I've had the distinct pleasure of working with Pete Edwardson at Stevens Point Honda since 2006 when I bought a Honda Pilot. I later bought a 2014 Honda Accord and most recently a 2017 Honda CRV from Pete. Pete went beyond just selling me cars, he reached out by building a memorable experience with his professionalism, knowledge, and genuine caring.
The same can be said for Kelly Peterson in the Service department. I took the 2006 Honda Pilot in to have a trailer hitch installed so we could pull a UTV. He impressed me immediately with his knowledge of cars and professionalism. He also worked to build a trusting relationship once we established we'd both lived in and loved South Dakota.
We'll be moving soon to be closer to our daughter and grand kids, and I will miss these two gentlemen, their professionalism, knowledge, and sincere caring about customer service.
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
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