They have no-haggle pricing. Their asking price on the car I bought was $2,100 under low-end Kelley Blue Book. No head games to take the extras: e.g., extended warranty, insurance or VIN glass etching.
Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan
Brought my daughter to look at a new car. Put her in touch with Brook Winter. She walked away with a new GMC Arcadia. She is so very happy with her new SUV. She also was so pleased at the service she received from the time we entered the door until we left 3 hours later. We now have 2 Cadillacs and now she has her SUV. Will always recommend to someone looking to buy.
The team out at Napleton's Mid Rivers Kia has a winning combination with Darwin Cunningham and Ken Stark. This was my first experience with this dealership and even though it's quite of a drive from the local dealerships that are closer to home, it is WELL worth the drive. After arriving, I met with Ken Stark who I can't say enough about. There were no slick gimmicks, no pressure, no attempts at manipulative ploys. As cliche as it might sound, but we hit it off as if we were buddies for years. Again, he was easy to talk to, the other employees/salesman appeared as though they genuinely enjoyed working there, you could just feel that positive energy in the air. It made car buying fun again as it should be. Enter Darwin Cunningham. This guy gets it. It's those little things that go a long way. When delivered on EXACTLY what I wanted, he wrote "CONGRATS!!!" on the paper. It made it that much more fun on signing and being a part of this great experience. He too couldn't have been easier to talk to and was VERY transparent. Extremely friendly, kept me informed every step of the way and was fast at delivering what I wanted but took his time when or if I had any questions to ensure we were on the same page. The service I received at Napleton's Mid Rivers Kia is nothing short of extraordinary. To say that both the car buying experience and its salespeople have challenged my preconceptions about your typical car dealership and its antics is a gross understatement. They have truly changed my mind and those ideologies and I will be telling anyone and everyone that will listen about my experience and to give Napleton's Mid Rivers Kia a try before they give another dealership their business.
Murray Newton is a knowledgeable, patient, kind person. Not just a salesaman - a truly good person. Absolutely no pressure tactics. He spent an entire 4 plus hours allowing me to learn and test drive 3 vehicles in lousy cold, snowy weather. I never felt as though he was losing any enthusiasm for what he does or impatience with me. I would recommend him to anyone without hesitation. If I am in the market again, he would be my first call.
Mark got me in the dealership and out faster than I predicted I was going to. There were no hidden fees and I wasn't pushed into buying anything I didn't want to. Lastly, the price was better than I ever could have imagined. Thank you Mark.
Tom Calkins has Excellent knowledge of the Volvo product & equipment -
I have enjoyed purchasing 8 vehicles from Tom since 1997 and keep coming back to West County Volvo for the special treatment in sales and service. Tom has excellent natural intuition in finding the perfect fit!
Mr. Joe Rice made my car buying experience easy and enjoyable. He asked and answered crucial questions that helped me make my own decisions based on my personal budget and circumstances. I could tell just by talking to him that he genuinely cares about each potential customer.
Walter Bernard was friendly, helpful, and professional. The car was exactly as advertised was competitive in the market. The finance staff did not try any high pressure tactics. I would definitely recommend this dealership to a friend.
So Robert (myself) did an amazing job picking out the right vehicle for me! With the quick and easy process of purchasing a car I will be referring everyone I know! I love my infinity and cannot wait to buy a bunch of cars off of ROBERT! Thank you Jim Butler Chevrolet!
In and out with very little wait time. Check out was quick and accurate. Seating area was comfortable and relaxing. Overall a pleasant experience. Car was waiting for me inside instead of outside since I am an amputee
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