At first I had my doubts , but I can tell you that Brian and Debbie work together for me and resolved my issue , the dealership really step up their customer service. I would like to thank the whole team and express how happy they have made my experience !!!!!! great place with some real caring people . THANK YOU
I have made to purchases from your dealer ship and I have to say I have never been treated so good and felt more at ease as I have with you and your staff. Y'all make it happen . thank you Debbie and Anthony. You have got my business for years to come. Thank you so much., And i love my new Jeep!. Your fianance manager is also very good as well .
We really weren't planning on buying anything the day we went in. We wanted to look around just to see what was available. Matt Lam (salesman) spent so much time with us and was professional and personable. He made my husband and I feel like we were old friends of his. He was very forthcoming with answers to all our questions. He took a great deal of time with us and really cared about our needs. There was no pressure to buy something, just friendly helpful advice. We had a similar friendly helpful experience with Phil Burrovgls (finance). After buying we received calls from staff and Matt thanking us again for our business. We are pleased to give five star rating to every aspect of their service. We will and are recommending them to all our friends and acquaintances. We couldn't be happier, thanks to them!
I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars. I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
Great experience with Keith and him team. They went out of their way to put me in the truck that I wanted....and I am picky. Keith worked on days off and delivered the truck to my house! They really made it a walk in the park!
I've been doing business with the good folks at Mike's for the past 14 years. My first purchase was shortly after I moved to VA, all the way from CA. I didn't know much about car sales, and since I didn't have my dad or brothers to shop with me, I was a bit nervous. I visited (and left) a number of lots, who I'm sure could tell - or thought they could take advantage of that nervousness. Then I went to Mike's. They were patient as I looked at several cars and asked a million questions (sorry guys), and were also extremely helpful. I drove off the lot, hassle free, with a car I loved and drove for years. I've bought several others from there as well and have recommended this business to my friends. Aside from purchasing, I get all of my vehicles serviced here by their wonderful mechanic. If honesty, quality workmanship, & hassle free transactions are what you look for in a car dealer/shop, Mike's is where you should be. Thanks for the excellent service throughout the years guys!
I checked out their inventory online and called to confirm if the vehicle was still available. When it was I drove down, test drove the car, and was in and out with my new vehicle in under an hour!! The entire crew, Ron, Marie, and Chris were outstanding to work with. I even got a warranty. Kind of hard to come by with used vehicles these days. Go by and see them if you are in the market for a good used car!
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