We purchased our Jeep Compass from the dealership and received excellent service. Randy and Derek were great to work with and did not push us into anything. There were not a ton of added fees like some dealers and they explained everything to us and were up front with all the details.
Friendly, customer oriented people, salesman Ryan Billo very helpful, patient, knowledgeable, just very good at what he does! We have purchased vehicles from Len Dudas before and we always come back.
Mike Peterson from business office also very good to work with.
Will shop here again some day.
I am so impressed by true professionalism at this service center. I have trust in their suggestions. From the scheduling of my serivce to discussion about repairs, these huys clearly know how to get the job done!
They were very helpful and informative about my jeep and when they couldn't get the jeep done right away they gave me a liner to use until they were able to get mine done. I will go back to them when I need service done on my vehicle.
Julie was an excellent sales representative to work with. She was thorough and patient through the whole process from start to finish. She made us feel like family while we decided which direction we wanted to proceed in. This dealership has a small town, family feel in today's busy world that we really appreciated! You are treated as people not numbers, each transaction for vehicles we have had there has been very successful and long lasting. Derrick was also very helpful and thorough in concluding our final paper work.
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
I've had the distinct pleasure of working with Pete Edwardson at Stevens Point Honda since 2006 when I bought a Honda Pilot. I later bought a 2014 Honda Accord and most recently a 2017 Honda CRV from Pete. Pete went beyond just selling me cars, he reached out by building a memorable experience with his professionalism, knowledge, and genuine caring.
The same can be said for Kelly Peterson in the Service department. I took the 2006 Honda Pilot in to have a trailer hitch installed so we could pull a UTV. He impressed me immediately with his knowledge of cars and professionalism. He also worked to build a trusting relationship once we established we'd both lived in and loved South Dakota.
We'll be moving soon to be closer to our daughter and grand kids, and I will miss these two gentlemen, their professionalism, knowledge, and sincere caring about customer service.
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