Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
Coolest truck ever!!!!
by B Capobianco from Manahawkin NJ
November 7, 2018
This is the best truck I’ve ever had I love this style and performance.
I am now a Chevy customer for life!
love the Z-71 package
inquired about used car online. was informed an employee was considering it for his daughter. was later informed employee did in fact buy the car. It was a fun inquiry. I bought a similar car from a private individual later that same day. the online salesman was very professional and polite. I have bought from Reeder before. They have good quality used cars.
by Larry from Osseo MN
December 12, 2018
It is a bit bigger than I thought. It has lots of room for a four door. Had comments on how great the color is .
Used car needed to be checked out. 21 point inspection found leaking motor sports and oil pan gasket. Asst Svc Mgr contact extended warranty company on my behalf and found these to be covered. I approved repairs and Asst Svce Mgr obtained payment on my behalf.
I had brake system inspected and it was determined that master cylinder needed to be replaced. Asst Svc Mgr again contacted extended warranty company and obtained coverage/payment.
Great truck for the money
by Dnice from Roselle nj
November 24, 2018
Great truck! It’s definitely worth the money. The interior styling could be better but it is a truck at the end of the day. Love it
I noticed a SUV on their website. I went down on a Mon morning to check it out & was apprehensive since this was my first Chevrolet purchase. Bobbi Blackburn took me out for a drive & put me at ease. I had other appointments that day so I left her my info & all the work everyone dreads at a car lot was done by that evening and papers ready to sign. They also worked to get me a great interest rate to help my credit score. I would recommend Bobbi & Volunteer Chevrolet to anyone!
I love my Silverado, many more years to come
by SilveradoMcGee from Prospect, OH
January 8, 2019
I have always driven Silverado. I will not own any truck but a Silverado. I traded in my 1996 Silverado when I bout this one. May be the last one I ever buy. Best truck brand in the nation.
This business is not one of those large dealerships that pressure you to buy. Richard looked us in the eye when he talked to us and was very low key. We believed he was honest and straightforward. The next day we signed the papers and Stan couldn't have made it easier. They know what they are doing and are straight.
Bought it new
by MrJukeBox from Katy TX
August 18, 2018
Overall this truck has been good to me mechanically. I now have 195,000 miles on and it still looks new. I’ve had to replace the left motor mount. As far as the interior the dash is cracking in 3 places. The pleather sears have held up well. On the outside all 4 door handles broke and had to be replaced. Not only did they break the plastic chrome covering started to peel on the inside of handles and would cut you. The chrome plated wheels are peeling as well.
Shopped for months for a second car. Find a clean, great running car here. The annoying tire pressure light was on. Dealership replaced the sensor as part of the buying process. Other dealers wouldn't even think of doing that. Also washed and vacuumed the car everytime they touched it. Bought from Stephen Patterson. Great dude!
Best truck ever
by Kevdog 007 from North Richland Hills TX
August 12, 2018
This is a great truck very nice for the money great style for the money and great towing capabilities I love this vehicle and would buy another one
I am so pleased with my 2016 Equinox. I want to really thank Chris Parton for all he did in giving us the best deal around. We told him exactly what we could afford an he made it all happen! I would highly recommend Volunteer Chevrolet to everyone I know. All the employees seem so nice an willing to work with you anyway they can. So visit volunteer Chevrolet ipromise u will be satisfied!
These guys are awesome. Went above and beyond to totally satisfy us. Love the car and excellent friendly service. Would recommend to anyone to do business with Cars Well. Couldn't be happier with our purchase.
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