They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
First time buying a car with very little to no credit. Jose was able to help us throughout this process and answered all of our questions no matter how many times we asked. We had a budget and he maid it happened. We just had a great first time experience!
Best experience of buying the truck I wanted out of all the
by Rose from DealerRater.com
November 27, 2018
Went looking for a truck. Brent was able to answer all the questions I had for what I was looking for in a truck. He had the patients to lets me see all the trucks I wanted to look at. Let me test drive the ones I liked. Was able to lead me thru the financing with the great help of Cindy. They found the best rates and payments that fit me. What a wonderful experience. Thank you both for all your hard work and working with me.
by Larry from Osseo MN
December 12, 2018
It is a bit bigger than I thought. It has lots of room for a four door. Had comments on how great the color is .
I had a wonderful salesman, Chris Jones. He understood that I drive the 150 miles to get to this dealership; so I needed everything ready to go. The process was very quick and hassle free. I would recommend him and this dealership to anyone looking to buy or lease a vehicle. Tell him what you want and he will find it. I'm very pleased with my truck.
We were not offered all of the discounts we should have gott
by Larry Samples from DealerRater.com
December 4, 2018
My wife and I purchased a new Chevorlet Traverse. We specifically ask the sales person if we???re getting all of the discount available and he said yes. He did not give us all discounts available. Vincent R. Was our sales person. Vera Sebastian and Larry Samples
Coolest truck ever!!!!
by B Capobianco from Manahawkin NJ
November 7, 2018
This is the best truck I’ve ever had I love this style and performance.
I am now a Chevy customer for life!
love the Z-71 package
by John Van Antwerp from Farmington Hills, Michigan
December 3, 2018
Service representative was excellent. Outstanding customer focus!
Bought it new
by MrJukeBox from Katy TX
August 18, 2018
Overall this truck has been good to me mechanically. I now have 195,000 miles on and it still looks new. I’ve had to replace the left motor mount. As far as the interior the dash is cracking in 3 places. The pleather sears have held up well. On the outside all 4 door handles broke and had to be replaced. Not only did they break the plastic chrome covering started to peel on the inside of handles and would cut you. The chrome plated wheels are peeling as well.
Jim Schebil (President) was very accomodating and never wavered from original agreement. Our salesman Tom Gackle helped us with ordering and providing a smooth buying experience. We were treated extremely well and I would urge anyone to check with this dealership before signing on the dotted line elsewhere.
by Rob84 from Lockhart, TX
July 8, 2018
Awesome truck. Finally found with we were looking for with out having to add all we want. Black on black lifted and low miles. Interior was amazing also for a used truck.
Dealership was clean and immediately received service from Dan Schulte, Sales representative. Dan was very professional and not pushy. Was willing to negotiate/work on price. Would work with Dan again!
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
Great vehicle, dependable performance, low miles
by Go State from Whitehall, MI
October 28, 2018
All needs met with ownership of this vehicle, rides great in the snow and ice, comfortable backseat riding, back hitch for hauling, looks good on the road.
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
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