Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
This review has been a long time coming. I have bought 3 vehicles from Steve he has always been a great person to work with and has made the vehicle purchase a relaxed with no pressure purchase. My first vehicle was a nice truck and my credit wasn't the greatest. I kept it for a year and again traded it in for something more to fit my wants. I held on to this vehicle as well and made sure to make the payment on time as laid out by the financing Steve found for me. Less than 2 years later I just bought a dream truck from Steve and am still in aaaw of this purchase. I was sure to make my payments on all my previous purchases and have ended up with A1 credit scoring . I did many other things to help my credit but I feel it is also due to my purchases with Steve, I went from a 2006 Titan to a 2007 Silverado and am now in a 2015 Silverado loaded with every option. This truck is the nicest vehicle I have ever owned and I get compliments daily on it. I will tell anyone you are buying a used vehicle so don't complain if you find issues and needed repairs. I feel Steve and the crew try their best to get quality vehicles on their lot and strive to be a great place to purchase cars. I will say the newer they are the less issues you will find so be real. I thank you Steve for being there to help me grow in vehicles your patience and desire to be a service is great. What I love the most is the no pressure attitude , to anyone looking for a place to get a used car I highly recommend Steve. Just afterward don't get on here and complain on this and that problem, you are buying used be real. I by the warranty and if your vehicle qualify's I advise to do so as well. You get em with new cars so why not used ? I sum this up with thank you Steve and I will one day hope to bring my son for his first car to you.
Dealt with 3 other dealerships before being contacted by this one. Was well worth the 90 minute drive to deal with them. Talked to Miranda and Terry Flummer on the phone prior to my arrival. They were very friendly and professional. They listened to my concerns and took the time to look up what I needed. When I arrived at the dealership we worked with Frank Buster. He took the time to look up the truck information I needed to ensure it would pull and haul what we needed. There was no sales pressure. He gave us a fair deal and we left very satisfied with our new truck
The very best car sales experience I have ever had, and at age 70, I've purchased many cars. Darrell Robinette, the sales manager, was the first person I contacted as the car was advertised on the internet and I live in Texas. Darrell gave me very accurate and detailed information about the car and then referred me to his sales associate, Bill Francis. Bill Francis did every single thing anyone could want when it comes to a professional sales person. He stayed in touch with me and my wife, pretty much on a daily basis, as we went through the process of purchasing the car. He was always available and helped through the sometimes frustrating maze of paper work when buying a vehicle from out of state. Bill made sure all the correct forms (there are a lot of them) were filled out and when we brought them to our local DMV, there were no problems. Thanks also to Sara McGill who assisted Bill with the paperwork. We love the car we purchased from Rice Buick GMC but it's even more special because of the wonderful people that work at that dealership.
Went to roadmasters after a few weeks of communicating with alan and i cant say anymore about the customer service he provided and how he helped me out. Best salesman and person i have dealt with in a long time and i would recommend him and this business to anyone.
I had an awesome experience with Knoxville Beaty Chevrolet. We were helped by Roger Williams and he was amazing and extremely helpful and friendly! I would absolutely recommend to my friends or family looking to buy a car.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.