I bought an MKT several months ago and went back today for an oil change. Phil in the service department was wonderful and even helped me with some operating questions I had.
Not only was the buying process a pleasant experience but the service department is also a great experience.
I bought this site unseen. I talked my brother into looking at the truck and taking it for a test drive. I trust my brother since he knows the owner and I was so far away, he lives in the same small town. Truck drove great, with no isssues. It was in my price range and I needed a 4 wheel drive. Thomas was very nice and Jake was easy to wrk with. No regrets, it will be just fine. TPMS light was on my brother noticed and needed an oil change. All done, all fixed, all good. No biggie. Thomas is down to earth, small town country folk. Just call them and tell them your price range. Needs to work with local banks on financing if you need it though.
Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Went in for a $9.99 oil change asked to change filter than wanted to charge $30 labor just for that. They did take that charge off, but guess they are just baiting you with the coupon to run up the charges. The girl at the cashier desk was very nice and called the manager because she didn't think the charges were right either!
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