I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.
I noticed that one of my tires was starting to split at the wall and needed replaced. The service department was able to order the replacement tires in that morning and fit me in during my lunch hour, that very same day. The customer service experience was amazing. So much so, that I didn't have to worry about anything and was in and out extremely quickly. I definitely recommend taking your vehicle here for service!!!
What is most important to you? That is what Jomar ask me when I said I came to look at cars and possibly buy. Jomar continued gently to ask more specific questions and before I knew it I was looking for a Jeep Cherokee which I later purchased. And like it better today!
I came in with specific expectations and the sales team meet those expectations with flying colors. They were very patient and helped me find exactly the right fit for me and my family. They had me approved very quickly and walked me through the buying process and even personally showed me all the features of my new vehicle. They made the paperwork fast and painless and made sure I understood everything before signing. I would definitely recommend them to anyone looking to buy a new vehicle! Five stars from me!
Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!
Oil change took way too long 4 hrs to wait on car. Took car and dropped off. Because I did not stay on premises pushed car out of line to take care of ones who waited in lobby. Should not matter if on premises or not. First come first serve with no appointment
Tanner made the buying experience fairly quick and painless.
by Toni123 from DealerRater.com
November 3, 2018
Tanner made the buying experience fairly quick and painless and I was able to get the price that I needed on the vehicle. He also follows up on additional items we needed like a truck bed cover and get them in and installed quickly.
Cody is awesome in sales go see him makes things easy! Highly recommend great service. Five stars across the board go see Cody at superior Chevrolet
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