We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
The service advisor Andrew was amazing. He was very kind informative and attentive. I felt completely comfortable with the service process. I use to take my vehicle Findley Dodge but now I will be going to Autonation USA.
This is a fantastic dealership with fantastic people working there. Fear not about walking on to a car lot anymore, at least at this place! Our salesman was Earl Huang and he was not your “typical” car salesman. Earl was kind, considerate, patient, and more than fair in dealing with us.
Our experience with Earl started online where we asked about prices on a car that was on their lot. Earl was very honest about the price, if that number included tax, and if they were able to down from that number.
We drove from one side of town to the other to come to this dealership, but I am here to tell you that is was more than worth the drive! There were other lots that were closer and we had talked to some sales people at them, but we did not get the service nor the deal. It really was worth the drive!
Ask for Earl when you need to get your next car, he will absolutely treat you fairly!
TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
My wife, son, and myself had a great experience at the Dodge Ram Dealership on Boulder HWY. The employee Sean French was excellent, he was honest, straightforward, very attentive, and overall a great employee. Due to his excellent service we left out the dealership w/ a 2018 brand new Dodge Journey. His overall attitude, persistence, and honesty ultimately left a lasting impression on me and my family and I recommend anyone to that particular dealership.
I want to give props To all the staff to their friendly and it was so great experience ., I would definitely bring my family to buy a vehicle 🚗
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