Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
The Service manager is always willing and ready to make the customer his first and foremost top priority. He goes above and beyond to meet the needs of well established customers such as myself. I have been a loyal car buyer from Bob Moore since 1995 and has purchased all 4 vehicles from them.
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
Went to Hudiburg Toyota to look at a couple of Camry’s. I was greeted by a guy named Gary Trent. It was a fun and painless experience and i was in and out a couple of hours. I really enjoyed this experience.
Great salesman,great dealership,crooked finance man. He sold me a maintenance plan and said it covered all maintenance for 75,000 miles. When they finally mailed me the contract, it was only for about 48,000 miles and did not cover everything. They waited until it was too late to opt out as I did not open the mail for about five days. They would have gotten five stars if not for the lying finance man. Too bad they had someone like that working for them.
I went in after I had a car accident. I was treated with the respect. They were amazing with my children. I would recommended them to my Friends and Family. The Buying process was very calm and not so stress full.
Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
everybody was helpful friendly courteous and kind very inte
by RONHAMMER1969 from DealerRater.com
December 5, 2018
I would recommend this dealership to everyone because I had a eventless and responsive reaction towards everybody that assisted me special thanks to Scott for being just an outstanding individual overall I enjoyed my whole experience with Landers Chrysler Jeep Dodge Ram and I love my new truck😀😀😀
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