I???ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me.
We got our vehicle serviced yesterday. The quality of service and the remarkable customer service we received from Dani is what this dealer is known for. She is the kind of employee that every employer dreams about. Promote now! Send to advanced schooling now!
I never been through such a smooth process in purchasing a vehicle. I would like to thank Adrian, the car salesman, no pressure, no haggling. Adrian was straight up truthful, honest and knowledgeable on getting me the best car for my investment money. Also, I would like to thank Calvin the financial officer who worked endlessly to get the best possible low interest rate for me. I'm a loyal guy to people who treat me right. I'm definitely gonna come back here for my next car purchase. Thanks you Adrian and Calvin very much for your professionalism.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
I went to a few lots before hitting cfac and i absolutely love how they helped me with finding a vehicle for my family and my man who is 6 foot 10. :) i worked with Gene and he is so friendly took care of us like we are family. The stereo does not work in the vehicle so they are putting in a stereo at no cost to me. The vehicle is spacious and roomy just what we needed. Also they helped me get financed in order to get a vehicle and i have no credit score. Thank you cfac i have been looking for a car dealership that i can go back to and i have found one in you guys.
THANK YOU VERU MUCH.
Bought a new 2018 Toyota. Had for week they called said they needed more paperwork ASAP. I just have to say don’t let customers leave with the car until all the proper paperwork is in. I will not buy another car or recommend anybody to go there.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
I have always felt that I???d rather buy a house than face the turmoil of buying a vehicle. Mullinax???s approach is straightforward and fair. Our sales associate, Chad O, was excellent. He was knowledgeable and efficient in helping us find a solution.
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