I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Good vehicle for the price
by Daryn from Robertsdale, Alabama
November 12, 2018
Dent in the passenger side of the bumper could have been addressed, had 2 tires put on rather than four, 2 blown bulbs right off the lot, needed front brakes, and low engine oil light came on after owning vehicle 3 days.. possible engine oil consumption due to piston rings (Glad I have power train left). But overall, I still like the vehicle.. I’m just glad that I am a technician myself.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Chevy truck guy for 23 years
by JB from OKC
December 8, 2018
By far the best Chevy truck I’ve ever owned. I’ll always own a Chevy truck but this one is particularly difficult for me to let go of. Great truck, great deal.
Great customer service. Repairs were made in a timely manner and everything was explained to me as to what was done. Plus for me, they washed my car.
I would recommend this dealer to anyone who are in the market of buying a car also because i purchased my car there and i know how they are. Very good company and people.
Too many problems
by Krazynewf from Brampton Ontario
January 10, 2019
Own 2014 Silverado and I love it but I've had alot of problems ..no matter how many times I bring it to the dealership they can't find the issues... running out of warranty and problems still not fixed..
We had a great experience at Gengras! Jessica Spevada was very helpful and made the process very easy! We definitely would recommend the dealership! Everyone associated with the process was extremely helpful!
i LOVE MY TRUCK
by WILFREDO from MIAMI FL
November 29, 2018
I LOVE THE PERFORMANCE AND SAFETY FEATURES OF MY TRUCK.tHE ENGINE IS VERY POWERFUL AND THE TOWING CAPACITY IS WHAT I NEED,VERY HAPPY WITH MY NEW VEHICLE
Quick,friendly customer service. Steve Longey went out of his way to drive us in the golf cart to find my perfect car! The entire process was easy and stress free! Love my new Cherokee!
by Danny from Texas
November 8, 2018
Love this truck. The design of the interior and exterior is on point. The truck handles well has lots of features it’s a smooth ride it’s everything you want in a truck and more only thing could say that could be better is there is a slight lag in get up and go when you really wanna get on it.
Want to start with thanking Jason Brooks Sales Consultant. We gave a hard time with this sale but he stud with us to the end on this sale. We are happy with this car and will pass on the great experience we had with this Dealer thanks again.
The crappiest truck i ever owned
by Chevy 2nd time around from Casper Wyoming
October 19, 2018
At all cost avoid this truck, it has serious issues with the 5.3 engine. The afm or active fuel management system is junk. Mine took a crap at 51000 miles. A guy at my work . truck engine failed at 21000 mile. The fix, they have to replace the engine..
Thank you so much (Charlie) for helping my husband and I purchase the vehicle we always wanted. I saw how you went above and beyond to get us out of our current loan and always with a smile on and very positive. You kept following up with us several times throughout the day. People like to hear that. You gave us options and hustled for us. Honestly, even if the deal wouldn’t have gone through, I would have been happy because you really tried. I never thought the deal would have gone through because of our credit issues from two years ago and everything but you made it possible. I look forward to working with you again on our next vehicle. I will definitely continue to buy here and I will always recommend you as a sales person. I can continue to say nice things about Shamrock and hope they knows they have a great employee. The Wrangler is absolutely awesome and the modifications are subtle but awesome.
My overall experience was superb! Michael Facey was very polite and easy to deal with. I actually hate car shopping but Michael made it both painless and enjoyable. He was patient, low pressure and always smiling which made the experience quite relaxing. Thanks for all your help Michael! I love my new suburban!
Came in looking for a used truck. The salesman, Ryan Brewer, patiently and clearly pointed out that a new vehicle was best for me. Followed his advise and drove out the same day with a new Silverado. Professionalservice from sales to completion of deal. Very pleased.
Planned on spending about an hour for the required maintenance I was having done. Had a 9:00 a.m. appointment so I figured my vehicle would be ready around 10 baring and holdups. The Service Advisor assigned to me appeared in the waiting room around 9:30 and informed me my vehicle was ready. Cost was as quoted which was a pleasant surprise. Great place for service. Wouldn't go anywhere else if at all possible. Staff is very friendly, professional and courteous.
Great guys to work with. Just the truck I was looking for in excellent condition. The first hour I had it I stopped to get gas and several people at the gas station commented on how nice the truck was.
I went to Bertera Chevrolet to check out lease options for a new Silverado. Upon walking through the door I was greeted by Jason. Jason was great! He really catered to my every requested, answered every question on the spot, and continually checked with the finance department on the status of the paperwork. All in all Jason made getting a new car a breeze. I would absolutely recommend Bertera Chevrolet to anyone looking to buy a new car!
Great customer service, friendly and straightforward. The process was quick and offered the best deal. Vehicle was well prepared for pickup and had everything I needed to drive off the lot without any worries.
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