From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
I had a stress free easy experience with this Ourisman Chevrolet. Ease of appointment scheduling, professional, courteous staff, clean facilities. More than I could have expected.
Quite the contrast from Marlow Heights.
Thank you MEDRIC!
Bought a used Toyota 4Runner and was very pleased with the entire process. I worked with a young sales professional Jordan Hale. She was very professional, honest, and did not pressure us at all. We did our research prior to arriving and they delivered outstanding service and a great price for the vehicle we purchased.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
Spent a little longer there than expected but understandably so, they were pretty busy. Good experience nonetheless. Staff was friendly, process was painless. I would recommend the dealership and Ahmed to others.
Barbara was our service advisor. She was so caring and remembered that my husband had been in the hospital and asked me how we were doing when I called to check on our car. She also was honest about the services we needed and did not try to sell us something not necessary for our car. When we picked up our car, it was beautifully clean and had been washed and the gentleman who walked me to the cashier and pulled our car up front for us was so very kind, personable and courteous. Top notch customer service all around! We will definitely return! Thank you! Keep up the great work!
Would Like to Thank Mark Stancell to the Highest Thanks Of All, Customer Services that was Provided to Me and my Husband was 100 percent from the Time we Arrived, Every Question we asked we got a Answer Truthfully From Mark Stancell & Ron Murray,Aaron Devane Finance Manager, Even Other Staff Offer Us Something To Drink , We will Be Returning I have never ever been to a Dealership That we was In & Out so Fast in my Life that I could enjoy the Rest of My Day. Thanks so Much They really need to be Acknowledged Mark Stancell , Aaron,Ron Thanks Mr& Mrs Peter Hunt
I went shopping for a new car on Black Friday. The dealership was extremely busy. Carlos was with other customers but, made sure that I was taken care of. Every business needs a Carlos to take care of their customers! Love my new Equinox! Car buying made easy!
Yvonne spent a lot of time finding me the type of vehicle I was looking for. She immediately offered a test drive. The staff was friendly and courteous. Mo was also extremely helpful. After I got the vehicle, he sat in the car with me to make sure I understood all of the essentials before leaving. Austin is a miracle worker. He has a kind and helpful personality and goes the extra mile. He explained every single form before I signed it and asked if I had any questions before moving on. Thank you so much to the whole team. We have been purchasing vehicles at this location for over 25 years and this was my best experience.
I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
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