I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!
I called the dealership with the color and specs of the truck that we wanted and Paola took the ball and ran with it. By the afternoon she located the right truck and had it on its way to Pittsburg. She had the spray in bed liner and leather scheduled and the truck was delivered on time with no hassles and exactly what we wanted. Paola is an outstanding sales lady, you tell her what you want and she will find it, if it's not in stock. She is a no-pressure sales person, and will deliver on her commitment to customer service . I will recommend Faulkner Chevrolet to anyone who wants a new or used vehicle. This my 12th purchase from Faulkner in the past 10 years and have always been treated in a professional and courteous manner by the entire employee staff. The service department is top notch. Pat and Karen Favre, Longview Texas
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