Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
I took my truck in for first oil change. Supposedly I got a full multi-point inspection. When I drove off the dealer the sound coming from the muffler was different than when I took it in. I immediately found a parking lot and pulled in to it. After checking the muffler and not finding anything I open the engine hood. I immediately saw that whoever took the air filter assembly apart to check the filter could not put it back together. It was totally not right. I put it back together as it properly goes. If something so simple was not done right I wonder what happens when one needs major service done. It’s kind of hard for me to recommend service here after such a minor thing was messed up!!
The dealership was very nice and the salesperson very freindly and courteous. The car was beautiful but had some very evident problems that they said would be corrected. If the repairs were done correctly might be worth a second look.
I had concerns about my service the prior week as my tire pressure was not noted. I informed the service manager who invited me to come back in and he would have my tires checked again free of charge. They found a problem and repaired it quickly. They are the best!!
It took a couple of visits, but due to the persistence of David Pearson, I came out a happy customer. Though at one point we both wanted to throw in the towel. He Was Amazing!! Did a great job and never gave up on trying to help me. He, in my opinion is a great asset to your business.
Overall service was great. However your loaner car policies need to be reevaluated. They are so not customer friendly, sufficient, or convenient. I struggle to understand how I can notify you 24 hours in advance if my car breaks down umexpectantly.
I bought few cars from sewel Audi. my experience is great there. david,Khalid and Mark Lane are like friends. treat special no games one of best deals and over. thanks all of you
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