Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
Friendly, easy to get in touch with - high prices.
by Luke Ashley from Madison Wi
January 31, 2018
Clean facility friendly people setting up the test drive was easy.
I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing.
If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
Starting the process for looking for a new to us van and CarMax was one of our stops. They had one we were really interested in, but between trade-in value and non-negotiable pricing (which we knew in advance) we realized it wouldn't fit our price range.
Ryan was responsive, but not oppressive.
This was by far the smoothest and most enjoyable car buying experience I have ever had. John the Sales Manager and Dan were both extremely great to work with. The negotiation process was very fair and no-nonsense, and the purchase was quick and easy. I would certainly recommend this dealership for those looking for a new or used car.
After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
We were in the market for a used minivan. Zack worked hard to find us the right van for our family. He came highly recommended by many and for good reason. We will be going back to kayser and Zack for our next vehicle too.
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
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