Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
Aj was great. Sounds like he will be there for us years to come. The only complaint was the trade. I see they are trying to sell our trade more then double then what they gave us. Felt a little ripped off when I saw that. Hope service will be as good as aj was us.
After 2 days they gave us a car to drive. Has to figure out what was wrong, order parts. Had the car Monday morning to Friday afternoon. New car only have had since April. Were told it would be clean and have fuel in it. Was clean but told ???you will have to get gas!??? Fuel light was on when I got in. Was not happy at all with the overall way thru handled the situation!!!!
Blaine was very helpful and was not pushy at all. He took his time to explain everything and did not rush me in the slightest. He applied all possible discounts for me to give the best possible price. Conor was quick and got me out of there with no confusion. I am enjoying my new vehicle and will recommend Yark to anyone I know looking for a good vehicle. Thanks again, Blaine and Conor!
I received one initial contact call from Mark Williams after an inquiry into leasing an Equinox. Mr. Williams was professional, very accommodating and not pushy in any way, upfront and honest. Mark was able to meet all my requests & needs on my lease in an extremely timely manner, and thorough throughout my experience at Stanford Allen. I will DEFINITELY refer him to anyone looking for a new vehicle.
Stanford Allen Cadillac was one of three car dealership I went to and the salesman there was by far better then the other . The salesman had more information about the car. I wanted and was patient with me and it not rush me into a car I did not completely want. I recommend going to this dealership for your first car and every car after
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I highly recommend Don's to anyone. Matthew and the rest of the staff were excellent to work with and made the process quick and easy. It was worth the drive for me and I will be happy to return the next time I am looking for a vehicle.
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