Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
Had to have Tire Pressure Monitor replaced on a car we had for our daughter in Florida. They fit me in the day before we left and also told me there was a recall they'd fix also. In less than 2 hours, the car was fixed and ready to go. This was an A-1 experience in my book. Knowing our daughter's car is safe again makes these parents happy. Thank you Polar Chev!
Bought in 2016 - Been Happy With It
by Wade W from Dallas, TX
November 5, 2018
I purchased the 2016 1500 4x4 with the Max Trailering Package (NHT) new back in 2016 and have been happy with this truck. Backseat doesn't have air vents which is annoying. At 30K, Chevy replaced the transmission fluid with an LV synthetic, and it made an amazing difference. It no longer bangs / clunks around and the tachometer no longer wanders. It's so much more enjoyable to drive. I pull an 8000lb travel trailer just fine with it.
I went to dealership to explore Pilots. Austin scheduled a test drive and was very knowledgable. I enjoyed working with him. He was patient and friendly. I highly reccommend Austin.
Great vehicle at a great price
by Kris in edmonton from Alberta
November 6, 2018
Love everything about this truck except I didn’t get enough bells and whistles. The truck is a stock fleet model so bare bones, I should have put a few additions on when I bought it such as a remote starter
Elijah in sales and Amber in finance were absolutely amazing to work with! They helped me get the car I wanted, for the price I wanted! I would highly recommend this dealership and highly recommend Elijah.
Very reliable vehicle. All comments were : Nice..
by Hub Silverado from Monroe NC
January 6, 2019
This is the best truck I have purchased. Plenty of leg room both front and back. Color both interior and exterior is wonderful. Dash is easy to understand. Overall very well.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
Truck or work of art?
by Hogroamer from NORTH PORT
October 14, 2018
The 2018 Silverado is the best looking truck hands down. I've owned Pontiacs and Chevys for the past 14 years and have never broken down on the road so I expect this truck to take care of me. The ride is so smooth and quiet I can't believe it can also trailer 10,700 pounds. This truck is capable of anything I will ever need.
No pressure sales, they listened to our wants and needs. Vehicle was ready as promised, a full tank of gas is a nice extra value.
Nicest vehicle I have ever owned in my life.
by Matt from Bealeton, Va
October 29, 2018
Vehicle meets all my needs and exceeds them. Has more options that I know what to do with. Its almost like sitting in my house on wheels. I went in and saw the truck, test drove it and then bought it. Couldn't ask for anything better.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
Very strong 6.2 Liter
by Highs country from Denver , Co.
December 30, 2018
I own the 6.2 liter high country. Very strong and better fuel economy than my brothers 5.3 2017 sierra!!! Hard for me to believe but we proved it on a road trip to Alamosa Co.
This place is great! I just bought a car from them and Chuck was fantastic. He really reflected that the dealership values top-notch customer service throughout the process. I highly recommend them to others looking at buying a car. Thanks Chuck and Chevrolet for making my car purchase such a pleasurable experience.
I???m the midst of mourning my Wrangler, I called AC Motors asking about a new Jeep at their Bloomington location. I spoke with Mike. In spite of my sour attitude, he was easy going and kind. I had a no hassle test drive and was not pressured to buy. When I expressed interest in a more expensive model, Mike explained that spending less was the smarter choice. When I decided to go with the purchase 48 hours later, the buying experience was positive and painless. I was offered a surprisingly high amount for my trade. The financing person was easy to work with and put me at ease. My credit is not awesome (thank you ex wife) and they found me a good rate. The entire event took less than an hour. I waited a month before writing this review to ensure the vehicle was sound. A buyer should feel good about working with AC Motors. Talk to Mike.
Hunting for a specific model
by RobCarver from Meadville, PA
December 12, 2018
Been hunting for what truck I want for so long, I've narrowed things down to an extreme level. So finding one that meets all of my meds is hard to come by.
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