In 12 years we have bought 6 new or used cars in our area. Each time we've shopped @ Hoffpauir (to keep our $ local) and each time we have left the dealership (after conversations over several days) without any reasonable deal and feeling entirely unappreciated.
The salesman, Mr. Micheal Williams was excellent in finding what I wanted in a Used Subaru. He was very patient and was able to find what I was looking for. He over did himself by looking up items, bringing cars for me to try, explaining the details of the car and what it had to offer. I came back twice to him to know that he would find what I was looking for. The only negative experience with the dealership was when the managers would talk down to him, for something he didn't do. Otherwise they did work with me with their prices and wanted to make sure I was pleased.
The service and sales staff always go out of their way to take care of my needs in an efficient and satisfactory way. I can count on them to get me back on the road as quickly as possible, and to feel confident about the services provided. They are always friendly and helpful, and it is a pleasure working with them.
Great service department! This is about the 4th vehicle that I have purchased from you. The staff is always friendly. There is usually a long wait for the service/repairs to be made. It is great to get to get factory repairs completed at no cost. Thanks again.
I bought a used 2015 Nissan Altima, totally, over the internet from Lucy Skirvin at Dodge Country Killeen. She was very patient (emails) and handled all the necessary paper work and financing. I bought the car, sent her a credit card deposit and the next day arrived at Dodge Country to finish the deal. I was met in the parking lot by Raul Rivera and he had reserved an upfront parking space for me. Then less then 30 minutes later I was in the finance mgrs. office signing the deal. Since I live 98 miles from Killeen, Raul got Christopher Rodriquez and Nick Schroeder to follow me home and deliver my car! Dodge Country made me feel like a VIP and I have never been treated so professionally at a car dealership. I will surely buy my next car from Dodge Country, Killeen and recommend others experience this dealers Pro Customer Service. This Dealership has set the bar very high for other Dealers to match there style!
The service on our 2012 Traverse was handled efficiently and in a professional manner. The ser
The service department advised us that the damage was caused by rodents and that
The repair could possibly be covered by our insurance company. It was and that information saved us hundreds of dollars. We appreciated them working with our insurance agent and getting the repairs done sooner than promised. We were pleasantly surprised and certainly appreciated the quick turn around. Thank you.
Top of the line with customer services. Vehicle was in and out within an hour without an appointment.
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