Nice experience. We bought new Encore from Bob Sekora. He listened to what we had to say and accurately presented and reviewed what was available from stock and available within a day or two. Everything up-front. No suddenly appearing costs, surcharges or pressure and he made sure we felt comfortable with the car before leaving the dealership.
Rick and Chris Wysocki. From Alpena Michigan, we bought our 2012 dodge challenger r/t from Joes used cars in Moundsville WV. They were GREAT . Salesman Kurt treated us awesome .The wife and I love the car. On sunny days were tarring up the streets. Well worth the 600 mile trip. Thanks again Kurt.
I have always been pleased with the Service Department at Bob Robinson Chevrolet. I have known Linda Reese (Assistant Service Manager) and Donnie Bowman (auto mechanic) since I purchased my 2003 Aztec. At that time, they both were part of the service team at the Welty dealership in town. Welty was then purchased by Bob Robinson and they wisely chose to retain both Linda and Donnie in their dealership. When it came time to buy a new
car, I followed Linda and Donnie to the new dealership. I am a proud owner of a 2011 Chevy Equinox. My recent visit to the service department was to correct a problem I had with my steering wheel. I had just brought my car in for a 5000 mile oïl change and tire rotation. When it was done, I drove home and noticed a shimmy in the steering wheel.
Donnie rotated and balanced all four tires but the shimmy still persisted. Sean Crow (Service Manager) decided to remove the tires from a new car and put them on my car. That way, we found out there was nothing wrong with the car itself. Donnie then tried using a special machine that perfectly aligned the "sweet spots" of both the rim and the tire on all four wheels. That was the solution! It took a lot of work and patience on the part of Linda, Donnie, and Sean to solve the problem. (It took three different visits to the service department!) In the end, it was no cost to me. That is why I will purchase my next new car
at Bob Robinson Chevrolet. This is a true commettent to both a vehicle and a service department. I might add that, eventually, I will be replacing my current Equinox with a new
one. I have never repeated car models before. That should tell you something!
Went in for oil change and tire rotation and multi-point inspection which uncovered brake issues they had told me about on previous visits. Coupons help a lot.
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