We took our 2015 Buick LaCrosse for Service (oil change) at Green in Jacksonville. Completed in less than an hour. They pointed out worn tread on the tires. We ordered new tires which arrived the next day. Schemed appointment for the following day. Again, they were very efficient.
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
Smoky Jennings staffs are awesome! They are really good take care of my truck while oil change and inspection.. Service dept came to me that found some issue with truck and they gave me options for repair. I definitely recommended to anybody come their business.. T H A N K Y O U!!
I was leaving for a week on vacation when my car started acting up. I called Russ (my salesman from a year ago) and he had me drop it off that Saturday. The Service Department looked at it on Wednesday, ordered the part and fixed my car before I returned from vacation at no cost to me as it was covered under my powertrain warranty. I was super excited that they went above and beyond to bring my car home for me. I want to personally thank Derrick (hopefully I spelled it right) for keeping me updated while I was in Tennessee and for making sure everything went smoothly. They are definitely one of the best automotive teams I have had the pleasure of dealing with. Thanks guys!!
I've just purchased a car. While I haven't taken delivery as of yet the interactions with sales personnel and financial personnel have been stellar. Initially I was treated professionally and now I feel like family. Although I'm an out-of-state buyer I be been treated as though I was a neighbor. Can't wait to take delivery thanks.
I was very pleased with my experience, the service was excellent. My truck was taken right in for the oil change and window treatment. They checked for updates for my truck and took care of it as well. My truck was so clean it looked brand new. Very happy with everything.
Always going the extra mile to assist. When I needed some new fuses, they came out and brought a tool and assisted with installing them.
It is easy to contact them, schedule appointment, and drop vehicle at dealership for service. I actually prefer Friendly Chevrolet over using my local garage for many of these service items.
I'd been searching for a new pickup for quite a while and stumbled across what I was looking for at smoky Jennings. The experience was great and John Shumaker made the buying process fast and easy along with the help of Deb in the finance department. They truly care about making the buying process a positive experience and I hope to do business with them again in the future. Thanks Smoky Jennings!
I was looking to replace my 2010 SS Camaro that was totaled by a tow truck here in Florida. After 3 weeks of searching I found Smoky Jennings had posted incredibly a twin of my car with all the after market parts I had. I called Debbie in financing who was a sweetheart! she offered to try and get me a lower rate than my bank and succeeded! I spoke with Doug, the Salesman, made an offer, and he didn't squabble one bit. He accepted it and we started to close the deal. I didn't want to drive to pick up the car, instead having it shipped to me. Debbie fed-x 'ed all the paperwork and I never had to fly to ILL, just a great experience! Then I asked if the prior owner had the car cover. they called the prior owner who the got in touch to offer me more aftermarket parts at a great deal. Shane in Service acted as a liaison and also installed all the parts before shipping car to me. In 30 years of buying cars, I have never had a better experience than Smoky Jennings. 5 stars all the way!!!! Robert (Dj Ace) / Florida
Wonderful experience Billy Cowden exceeded in every possible way to make sure the buying process was a rememberable experience. Definitely will return for future business. Thank you! Oh btw I love my new Silverado!
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