My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
I wanted to purchase a 2017 Volt after non of the 'previous model year leftovers' were available in the Cedar Rapids, Iowa area. Our experiences with the two dealers we did visit down here were very unsatisfactory. Having lived in Madison up until a year ago I checked Bergstrom's website and found a bunch of cars available, one at a good priced based on my previous research. I talked to a woman on you (I'm afraid I don't remember her name) 800 line in Neenah and she checked and found the car on the inventory and said it was still available. I told her I would probably be there the following Monday. I called and let them know we would be there around noon. We arrived, the car was waiting for us. We did a quick test drive since I had done so with several other models and was familiar with the vehicle. We went back to do the paperwork. The only problem was it took the finance manager what seemed like several hours to get the papers together which seems like a long time since this was a cash sale and the dealership didn't seem real busy at the time. But otherwise, this was the best experience of the bunch.
We have bought many cars and trucks over the years but this was by far the best buying experience that we have ever had. Working with Jeff was such a pleasure. Jeff is very knowledgeable about the many cars that we looked at and helped us with the process of picking out the best vehicle for our family.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Brian did a great job for us. He listened to what we wanted and found us a great car. He went above and beyond to check out all the available rebates we qualified for to get us a great deal. Definitely impressed and satisfied!
Great experience! These guys are very thorough. I was in for a noise in my engine area ( found it was a loose spark plug) and during the inspection they discovered 2 small cracks/leaks that needed fixing. This resulted in GM paying for my oil change i was needing anyways all because warranty fixed the leaks! I was able to drive a great loaner vehicle during our service, and there were NO SURPRISES! Thanks Everyone!
I went in to look at tahoes when the snow was past my knees and the only one I haven't looked at, was the exact type I was looking for. The sales representative was very helpful and I was in and out with a great trade in value! I will be buying my new stingray here also! Thank U!!
Everyone we encountered at Symdom Chevrolet was kind and courteous to us. When our salesman was busy with someone else when we arrived, we were offered beverages and showed where we could wait. Our salesman Jason Drees went above and beyond what we would have expected! He not only walked us through every step with our new car, but he noticed I was struggling with my phone ( which I did tell him was new) and helped me with it as well. We would definitely recommend Jason and Symdom to anyone looking for a new or used car.
Went into Symdon to get pricing on a 2016 Equinox. Ended up with a 2017 for about the same money we were paying on our 2014 Equinox. Very easy to deal with and got the new truck ready the same day! This is our 4th vehicle from Symdon, and will be back when we need a new one.
I've never been to this dealership with my car, I called to get an appointment for an oil change. Got right in without a problem. Quick service with a smile, and when I asked if they had my warranty information on file for my free oil changes, they without a second thought put things in and made everything smooth. Very refreshing to go somewhere were they know what they are doing!
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