Friendly, easy to get in touch with - high prices.
by Luke Ashley from Madison Wi
January 31, 2018
Clean facility friendly people setting up the test drive was easy.
I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing.
If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
We have bought many cars and trucks over the years but this was by far the best buying experience that we have ever had. Working with Jeff was such a pleasure. Jeff is very knowledgeable about the many cars that we looked at and helped us with the process of picking out the best vehicle for our family.
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
My son came home from school, some six hours away over the Thanksgiving weekend. Upon his arrival, the brakes were making a horrible sound. I made a quick online appointment, for Friday after Thanksgiving, hoping that the car could truly be looked at on such short notice, and concerned that his trip on Sunday would need to be delayed. I called Wednesday early ans spoke to Jack. He said he would do his best, but they were very booked. Not only did they look at the vehicle, but Steve made sure the vehicle was ready for me on Friday. No small feat considering there schedule, but also with the unexpected amount of work the brakes plus required with such low miles. Symdon Chevrolet is truly a wonderful place. They bent over backwards to see that my son was back on the road Sunday in a safe vehicle. I am very thankful.
We were in the market for a used minivan. Zack worked hard to find us the right van for our family. He came highly recommended by many and for good reason. We will be going back to kayser and Zack for our next vehicle too.
Brian did a great job for us. He listened to what we wanted and found us a great car. He went above and beyond to check out all the available rebates we qualified for to get us a great deal. Definitely impressed and satisfied!
Great experience! These guys are very thorough. I was in for a noise in my engine area ( found it was a loose spark plug) and during the inspection they discovered 2 small cracks/leaks that needed fixing. This resulted in GM paying for my oil change i was needing anyways all because warranty fixed the leaks! I was able to drive a great loaner vehicle during our service, and there were NO SURPRISES! Thanks Everyone!
I went in to look at tahoes when the snow was past my knees and the only one I haven't looked at, was the exact type I was looking for. The sales representative was very helpful and I was in and out with a great trade in value! I will be buying my new stingray here also! Thank U!!
Everyone we encountered at Symdom Chevrolet was kind and courteous to us. When our salesman was busy with someone else when we arrived, we were offered beverages and showed where we could wait. Our salesman Jason Drees went above and beyond what we would have expected! He not only walked us through every step with our new car, but he noticed I was struggling with my phone ( which I did tell him was new) and helped me with it as well. We would definitely recommend Jason and Symdom to anyone looking for a new or used car.
Went into Symdon to get pricing on a 2016 Equinox. Ended up with a 2017 for about the same money we were paying on our 2014 Equinox. Very easy to deal with and got the new truck ready the same day! This is our 4th vehicle from Symdon, and will be back when we need a new one.
Best dealership and customer support in the Madison area by far. Worth the drive. Buy a car from them and you'll never go anywhere else.
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