This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
I needed a second car to drive to and from work. I was looking to purchase something that was good on gas and inexpensive. Since I had a good experience with Porter Dealerships (Nissan)in the past so I decided to try them again. I saw on the internet that Porter Chevrolet was having a discount on cars. I inquired about the Impala. Salesman by the name of John Green contacted me. He was amazing and very personable from the initial phone call to me test driving a 2018 Impala. John was knowledgeable about the car and he didn't pressure me to buy. I was impressed from the moment I looked at the car. The style and performance of the Impala was just what I was looking for. Plus I got it for an awesome price!! John and the team at Porter was awesome they had the paperwork done within an hour!!! I'm very happy they treat you like family...
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I purchased a car from this lot and it was a much easier process than I thought. From the time that I showed interest to the time that I left the lot my questions were answered timely and my time was well spent. Loreal was a huge help in the car buying process and her customer service is unmatched. As a first time car buyer I was welcomed and treated with the best intentions.
Recently I purchased a new Camaro from Adams Chevrolet. I had a wonderful experience at Adams Chevrolet from online inquiry to purchasing a new vehicle. Nick was very pleasant and helpful with getting my loan approved. It was such a pleasure to deal with Nick, Jesse, Herb and other staffs at Adams Chevrolet. It was the best car buying experience. Thank you.
I always use this Chevy dealership to service or repair my vehicles. The service is outstanding and the customer service representative really cares for my vehicle and ensures the satisfaction of service is at the best.
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