From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
Had a recall on a vehicle. They made this such a easy wonderful experience from start to finish. Everyone was Kind , job was done quickly and everything was hassle free. So thankful to Bob Howard Service center!!
Went in for a $9.99 oil change asked to change filter than wanted to charge $30 labor just for that. They did take that charge off, but guess they are just baiting you with the coupon to run up the charges. The girl at the cashier desk was very nice and called the manager because she didn't think the charges were right either!
The vehicle I purchased was in exceptional condition. I looked at many at other dealers before I purchased. Price was very fair and the price I was offered for my trade was the highest I had been offered anywhere.
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