I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars. I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
My only complaint is my vehicle was due for an inspection and they did not tell me. Three days later i realized I had a 10 on my windshield. I was there on the 8th my day off!! Now i have to arrange either for time off or a ride.
great , got a good deal ,bought the truck over the phone and the owner delivered the gmc to my home 40 miles away .all the paper work was as told and the truck was also. I will tell everyone about the dealership.
I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I am in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously. The team at Suttle were professional and informative the entire time. Very helpful and straightforward. Thank you for your help during this buying process!
I love this dealership, our salesperson Katie is awesome. She knows about every vehicle and remembers us year after year. She knows to only show us a car or truck in red and my husband had particular needs from our vehicle. Ken always stops to say hello and makes sure we know he is happy .to see us come back year after year
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