Had a great experience buying a used car from Steven after my car was totaled. He was very helpful and not pushy at all like some other car salesman I had encountered. He was very transparent and put up with my many questions like a champ!
It’s the only pickup I’ve owned
by gewanna24 from Luther, Ok
January 11, 2019
It has plenty of leg room and comfortable. It doesn’t get very good gas mileage and I’ve only got 14,000 miles on it and the tires are wearing out.
After having my last pickup decide to retire after 24 years, I was at a loss to find a replacement. In my search, We visited West Herr Ford in Hamburg, and came across Steven S. After a couple of visits, my wife and I selected a used pickup that was in very good shape. Steven went out of his way to get the vehicle prepared and the purchase completed.Thank you Steve.
Love my truck
by Edevill from Joshua,tx
January 9, 2019
This truck drives nice, is very comfortable, and a great value! I feel very safe transporting my family in this truck and they love the space!
Paul Sanchez in sales went above and beyond to provide quality customer service. Very helpful, available and responsive. Will be returning in future for business.
Best ride for the buck
by PARedeye from Landenberg, PA
January 7, 2019
Had a 2014 Silverado and loved it - just wanted to get the 6 passenger option in a LTZ with a Z71 package with larger wheels. The 2018 has this and much more (e.g. trailer brake gain, sunroof, rear camera, front and rear proximity alert, heated steering wheel, sliding rear window, auto dimming mirrors, etc.)
The salesman went above and beyond is called very professional very clean vehicle inside out I definitely will be back for my next vehicle and the trade in
Always been a Chevy fan.
by Small block mafia from Jefferson City Missouri
January 3, 2019
As always, vehicle was great to drive. Looks like a cats’s butt sewed up with a grape vine! How can the car company I have always loved screw the apperance up so very badly? I am done with my beloved bow tie since my first 62 Chevy. Very sad indeed! They have even managed to mess up the Camaro in its appearance after an excellent 2010 reintroduction. The grille now has to be shipped in by rail due to size and the competition with Lexus and Toyota. The 2019 HD truck will make most Chevy fans throw up a bit in their mouth at first glance. Every new vehicle I have ever purchased has been a Chevy or Pontiac. I am planing to just fix what I have until I pass. I would rather walk than drive most boring, identical, ridiculous vehicles offered today. Impala was the last decent car offered by GM. Sad!
From the moment we walked in the staff was welcoming and willing to answer any questions we had. We were greeted by a sales rep very quickly and he gave us a chance to test drive the car and gave us all the information we were looking for. Great experience overall.
by Chris C. from Taneytown, Maryland
December 30, 2018
Underpowered with the good V8 only available only on bigger models, and as an added cost. The 6 speed trans is cludgy at times and tends to stay in too high a gear, making the truck feel even more underpowered. Limited and poor choices for gearing in the axles. Poor ground clearance in the front end. Steering wheel controls are also poor, unless you pay extra. After less than 3 months, the truck has been in the shop twice for a noise in the front end. The drivers seat also makes a popping sound when pushing in the parking brake to disengage it. No easy access to behind the seat storage in the regular cab. Pretty disappointed in this vehicle.
We knew what we wanted walking into the dealership. Our salesperson Mary Jayne got us the best deal possible & expedited the whole process. Great sales staff, great dealership. Would recommend them in a heartbeat.
Shelby was awesome she came in on her day off to deal with us. But the down fall was that it took 5 days to be able to even take the truck home. We looked at it Monday started the process. Went back Tuesday thinking we were leaving with the truck. But we didn't she also didn't have any paperwork ready so we spent most the time waiting for her to get the paperwork. Then we were suppose to go back Thursday to get the truck they cancelled last minute. We then went in Friday at the time we planned on. We sat there for a hour until we found out they weren't ready for us. Went back 3 hours later and finally a hour later we had the keys and walked away.
Could offer senior citizen discount on oil changes. The price keeps creeping up.
Another quality product from Chevy
by Nate from Albany, MN
December 31, 2018
This is my 8th GM vehicle and 2nd Silverado. I've owned a few F150s and they don't compare in retained value, ease of maintenance, or reliability. I have every intention of buying another Silverado in a few years. My only real complaint is having to run the navigation thru your phone or thru ON Star as opposed to other manufacturers.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
I wasn't initially going to lease from this dealer buy my salesman, Stewart, insisted if I gave him the opportunity he would get me a great deal. I was skeptical at first, however Stewart kept at it, always professional and never pushy. He delivered and I am greatly enjoying my new Rav4 Hybrid. I received a good deal along with great customer service. Thank you Stewart!
This is a great dealership all around! Ryan Stuber was our salesman and was extremely helpful and knowledgeable. We leased a new Explorer and love it.
Nicest truck I’ve ever owned
by T shaw from Jacksonville,Fl
January 12, 2019
This truck has more usb and power points than u can use . It does not ride like a truck even being a 4-wheel drive. The radio is smarter than me but give me time. In my opinion you can’t go wrong with this truck
Very nice working with Mike Wilkinson and Dave McDonald. Super service and accommodations. Very considerate of my time and limited availability. Took time to ensure I understood all the features of the automobile. Hi
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