Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
Experienced road side flat tire, Hawkins provided the number to GM Roadside Assistance because my vehicle is still under warranty. The mechanic came, removed the flat, found the front strut was leaking before he reinstalled the spare tire.
I showed this to the service manager, he confirmed it, and ordered the new parts, no questions asked. I had the tire fixed, and remounted when the parts came in, to eliminate having to remove the wheel again.
Tom Ivey was a pleasure to work with. He was courteous and timely with all of his responses to my questions and concerns. It was a comfortable buying experience and not once did I feel pressured into purchasing the truck.
I will absolutely recommend Hawkins Chevrolet to my family and friends.
I was looking to upgrade my current vehicle with a newer model of the Ford Escape. I found the vehicle I was interested in on Fairfield's website.....came in, test drove it and took it home the same day.
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
I can't say enough about the great customer service I received from Bob Thennes, when I purchased my 2018 Ford Escape. Even though we have had many rainy days the team at Ken Pollock Ford, Berwick add a little sunshine with their pleasant response to my questions and completing their portion of the transition from one vehicle to another. Bob Thennes did an excellent job in showing vehicles that would suit my needs, demonstrating the functions of the new vehicle, and offering future assistance if needed. The nice thing about Ken Pollock Ford is that the exceptional service does not stop at the sale of the vehicle but extends for future service needs, which I have experienced since they opened in Berwick. I never have to say where will I take my vehicle for repair because I know they will be there to help. Thanks so much!
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Danny Watkins Jr,my salesman,and all the people we met at Blaise Alexander were great.Everyone gave100 percent to give me a grate deal.Thanks Blaise Alexander for a pleasant buying experience.
I highly recommend my salesman.
Steve and Harrison made the process so easy! Going the extra miles was well worth the time. Steve talked me through the process and did much of the work over the phone and email which decreased the wait time in the showroom. Love the new vehicle!
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