Planned on spending about an hour for the required maintenance I was having done. Had a 9:00 a.m. appointment so I figured my vehicle would be ready around 10 baring and holdups. The Service Advisor assigned to me appeared in the waiting room around 9:30 and informed me my vehicle was ready. Cost was as quoted which was a pleasant surprise. Great place for service. Wouldn't go anywhere else if at all possible. Staff is very friendly, professional and courteous.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
We have purchased MANY cars over the years at a certain dealership in Agawam, but, this was our FIRST experience at Balise Chevy Buick GMC on Hall of Fame Ave. in Springfield, MA. Gary was extremely knowledgeable and friendly. He helped us find a dependable car with a payment we could afford. We could tell that he loved his job! We were also impressed with the Sales Manager, Mike Spanilo. He chatted with us a few times (always with a smile ). We saw Mike interacting with all the other the employees and it was apparent that he was liked by all. HONESTLY, Gary made this the EASIEST and BEST experience we have had at a dealership... We will definitely be back!
This is a GREAT dealership to work with. My sales guy, Dillon, was terrific on the communication. I live 1200 miles away, and have bought many cars online... this was a Great Experience. The prices they offer on their inventory, during their special pricing sales are NOT beatable... and I searched the whole marketplace.
Want to start with thanking Jason Brooks Sales Consultant. We gave a hard time with this sale but he stud with us to the end on this sale. We are happy with this car and will pass on the great experience we had with this Dealer thanks again.
Came in looking for a used truck. The salesman, Ryan Brewer, patiently and clearly pointed out that a new vehicle was best for me. Followed his advise and drove out the same day with a new Silverado. Professionalservice from sales to completion of deal. Very pleased.
I my opinion Ryan Brewer is by far one of the best salesmen I have dealt with. He spent time getting to know our vehicle needs before he suggested alternitives. Ryan went the extra mile in the buying process and after the sale follows up to make sure everything is going well.
The Burke staff made the experience quite pleasant.
I came in looking for a specific vehicle. Traveled over an hour and a half and the salesman Ryan made sure the deal got done that day. Ryan knew the truck in and out and highly recommended. The dealership was busy and didn't have enough salesman working but other then that it was a good experience, long day but it worked out!!
Great customer service. Repairs were made in a timely manner and everything was explained to me as to what was done. Plus for me, they washed my car.
I would recommend this dealer to anyone who are in the market of buying a car also because i purchased my car there and i know how they are. Very good company and people.
I had a excellent experience at Bertera Subaru from working with my knowledgeable , friendly and attentive sales consultant Issa to completing the transaction with Crist the business manager. He was extremely helpful and make the transaction run smooth.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
The service department at O'Neill's is professional and efficient. They keep customers informed throughout the service process and don't perform extra services without a thorough consultation.
The waiting area is clean and equipped with chairs that make laptop use easy. Very nice to be able to get work done while waiting.
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