This was my second visit after relocating to this community recently. The initial visit included a part search. I found the service tech, parts manager and front desk employee to be an effective problem solving team. This is a small dealership with a service-oriented atmosphere. The return visit was without an appointment for a related follow up on the mirror on the opposite door. They worked me in efficiently. I will definitely return in hopes of making GR the primary service shop for my Saturn.
As always the Service Department delivers more than expected from most dealerships. I was scheduled for a couple of recalls and they were able to fit me in for a scheduled service without an additional appointment as well. Friendly and thorough they make it easy to entrust your vehicle to their care. You can't help but like them... they are a great department and great for my vehicle maintenance. Thanks Billy, Sandra and everyon
My husband and myself was very please with our deal we got at Nelson Ford. The salesperson Eric Friedhoff and Danny Hutchens were very helpful in helping to make our trade smooth. Really appreciate these guys and their help. Thanks
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
I stopped in to get info ontrucks. Possibly interested...
by smllake from DealerRater.com
November 30, 2018
I stopped in to get info ontrucks. Possibly interested in buying after the first of the year. Talked to Roger and he provided the info I needed. He was knowledgeable and friendly. I have good experiences in the past with service dept.
Chris Kidd you go out of your way to provide excellent customer service! I finally found someone that listened and delivered exactly what I asked for, this was not easy because of bad experiences with other dealerships...you have restored my faith! Thank you so much for your professionalism and being a man of your word!!! Such an easy and pleasant experience! If you're looking for someone that will go above and beyond please stop by or call Kris! You can find car salesmen with cocky attitudes everywhere but Kris is one in a million! Thank you!
Very friendly staff. Prompt with appointment times. Excellent advice regarding anticipated service and repairs. The facilities are almost new and very customer oriented. All repairs were performed correctly and in a timely manner. The staff goes out of their way to make customers feel comfortable and appreciated. A special shout out to Shannon in the service dept. I really like this dealership and the way I have been treated for the past 4 years. I have recommended them to others.
Pretty satisfied. They were professional and polite. I had to go back to get service that was not their fault but when I told the person that sold me the extended warranty that i was going to cancel it, that's when the gloves came out. I told him I bought it because I was misinformed about what it covered. He actually yelled at me and said he never told me such a thing. Ok then. He also stated I needed the additional warranty because buick doesn't have roadside assistance. He later apologized for yelling at me and said he may have misspoke about the roadside assistance because some new models don't have it. The brochure clearly states that ALL new buicks come with free emergency assistance. So overall it was a good experience but the 2nd set of keys were lost and it's almost 2 weeks and still no keys. It takes me close to an hour to get there. However, they gave me a nice loaner car for the day.
I purchased a 2015 Volkswagen Golf TDi which I first saw on Ebay. I live out of state and had this car shipped to me. It was EXACTLY as described and has ZERO issues. Chris A & Ana did everything I asked for before and even after my purchase. I asked for a few specific tasks to be completed after the purchase and Ana did an awesome job at getting things done. Communication was awesome and most importantly the car is too. I got the car serviced and checked at the VW dealer and they found the car to be perfect as well. I bought this car sight unseen and I am truly happy with it. Thank you Chris A & Ana! I will be back!
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