Great customer service. Repairs were made in a timely manner and everything was explained to me as to what was done. Plus for me, they washed my car.
I would recommend this dealer to anyone who are in the market of buying a car also because i purchased my car there and i know how they are. Very good company and people.
We had a great experience at Gengras! Jessica Spevada was very helpful and made the process very easy! We definitely would recommend the dealership! Everyone associated with the process was extremely helpful!
My overall experience was superb! Michael Facey was very polite and easy to deal with. I actually hate car shopping but Michael made it both painless and enjoyable. He was patient, low pressure and always smiling which made the experience quite relaxing. Thanks for all your help Michael! I love my new suburban!
I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
I had a excellent experience at Bertera Subaru from working with my knowledgeable , friendly and attentive sales consultant Issa to completing the transaction with Crist the business manager. He was extremely helpful and make the transaction run smooth.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
The service department at O'Neill's is professional and efficient. They keep customers informed throughout the service process and don't perform extra services without a thorough consultation.
The waiting area is clean and equipped with chairs that make laptop use easy. Very nice to be able to get work done while waiting.
Planned on spending about an hour for the required maintenance I was having done. Had a 9:00 a.m. appointment so I figured my vehicle would be ready around 10 baring and holdups. The Service Advisor assigned to me appeared in the waiting room around 9:30 and informed me my vehicle was ready. Cost was as quoted which was a pleasant surprise. Great place for service. Wouldn't go anywhere else if at all possible. Staff is very friendly, professional and courteous.
Stand out Service with friendly and approachable people
by mconcepcion752 from DealerRater.com
December 1, 2018
I was recommened to check out this dealership, Steve specifically, by my coworker who had a great experience and I am glad he did. Steve was incredibly down to earth, approachable, and did his best to make me feel comfortable. I was in no way preassured to make any decisions or jump into anything I wasn't comfortable with. I then meet Lisa in finnancing who was a pleasure to work with. She was exceptionally kind and knowledgeble. Overall my experience could not have been better and I would recommend Steve and Lisa to anyone who is looking for a Subaru.
Great experience. Sales staff made us very comfortable.
by Tyler from DealerRater.com
November 25, 2018
My hats go off to Rob Brooks and Jason Fontaine made my wife and I very comfortable without pressure. They assisted us in making a decision that was a big decision for us. I welcome the chance to work with them again and plan on stopping by for a coffee. Thanks for everything guys.
My Husband and I had stopped by Cargill Chevy late Saturday evening during Memorial Day weekend to check out an suv we were very interested in. We didn’t really expect to make a purchase right away but as soon as we saw the Audi SQ5 in person - for a great price, we just had to have it. Our sales guy, Jason H. was very patient and helpful. He had made the process very “pain free” and there was no pressure at all towards purchasing the vehicle, and also we love how everyone was very laid back there. We highly recommend Cargill to everyone. Thank you again Jason H.!
-Rina & Josh
Very accommodating and nice. Vehicle was ready exactly when I was told!
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