Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
I have been going to Mazda for about 5 years now, and I have never been disappointed. They truly want to help and give you the best deal they can. Gretchen knew how badly I wanted specific details for my car such as color and sunroof- and she made it happen. Thank you again, Mazda!
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 18, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
I am always met with a Freindly hello. The Service Department Staff goes out of their way to make sure I am happy with the service performed. I am always told of potential issues or upcoming possible repairs to our vehicle to asure they are safe. Great group of people to do business with over many years.
Little upset was promised touch up paint and another set of keys. Was told they would get both things to me but haven’t seen either. I understand it was a used truck but it’s over 50 thousand dollars. Seems like they tell me what I wanted to here to buy the truck
I worked with Stephen and Dustin from Keene CJD and they were very professional and acted on everything they said they would. I drove 2 and a half hours to purchase this truck I found online. It took a total time of an hour to complete the deal and they delivered the truck to me in CT. How great is that. I definitely would recommend purchasing a vehicle from them. Great team.
No pressure sales
They listen to what we can afford. Told them what I wanted in a car and even though they didn't have the one I wanted on the lot, they found it at another dealer and got it for me in a couple days.
After many weeks of stressful car shopping, Gretchen Jackson was able to get me into my Mazda CX-5 at the price I needed! Mark Hebert was great and as well! I look forward to many years as an Autex customer with them! Thank you Gretchen! You???re the best!
we bought a truck from Steve and he was great to deal with
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