The service was supreme as always but the customer service could use some fine tuning. This was the first time we had experienced the run around from the people behind the service desk but Ms. April would always shoot straight and the guy in her place now was not there to please the customer just to get the customer out of his hair. We was told that the injectors would be there on Thursday because they were out on Wednesday but on Friday afternoon the injectors were still not there except for one new one. The service guy needs to not story to the customer but the service itself was great and the problem was fixed but the hold up was the folks behind the desk.
Online and in person I found Lakeside Motors GREAT
by Brad Aldin Rohde from Branson
July 9, 2018
Online site was easy to use informative and vehicles were properly displyed with no BS. Calling and eventually going in person I had a really aproachable salesman who informed me my credit score wouldn't allow me a loan but he went the extra mile and suggested several other options which really was shocking and to be honest made me choose to go there. When my credit is repaired. Its so rare to find real customer service anymore. Thank you Lakeside. Brad R
I unfortunately did NOT purchase my Traverse from Wood Motor Co. When the service manager from the OTHER dealer where I did purchase from (Ramsey) treated me like I was nuts, I stopped in to Wood's to just see if your service Manager, Mr. Villines, could hear what I was hearing. Did he ever!! He went above and beyond, verifying my warranty, setting up an app't to get my vehicle fixed, AND getting me a courtesy vehicle for 2 weeks. I know who I will NOT go back to, and where I will do my business from now on! I love the kind and helpful folks at Wood Motor Co!!
I contacted Clay Maxey Ford through cars.com. They promptly responded and I started a line of communication with Blake Scott about purchasing the vehicle. It was over an hour drive from my house to the dealership, but it was well worth it. The purchasing process was very trouble free and I am very happy with my truck and the service they provided.
In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.
Dropped my car off for Transmission repairs and it was done in 4 hours. Customer Service Department communicated with me the entire time and on top of that my car was clean as a whistle when I picked it up. Will buy from them as soon as I need a new vehicle. 5 Star
After sharing a car for almost a year (with two kids), my fiancé and I were in desperate need of a vehicle with not a lot of money. We ended up going to Clay Maxey, and from start to finish they worked with us! They treated us just as important as people who were looking at $60,000 vehicles. I have nothing but good things to say about Clay Maxey Ford in Harrison. Thank you especially to Sean Shoemaker and Bill Thomas for your service, respect and humbleness.
We were in Harrison visiting Dr.Jeff and Linda Dunaway for the Memorial week-end We have a 2014 Edge loaded we LOVE it ¿ We had a very minor problem, I took it in and they were GREAT they even washed and cleaned the Inside¿The are a Great Dealership Thank You Clay Maxey Ford Terri Cunningham Houston Texas
I purchased car a from Hudsbeth years ago, was not happy, so when i decided to trade up I went somewhere else, I was shot down unless I had a down payment. I went to Clay Maxey just to look, Stacy King came right up to me and even after I told him I was shot down at another lot he wanted to see what he could do. Well he did an awesome job, I left with something better than what I expected. Process was easy. Very very happy. I think when buying a car you have to have a good salesman, and I had the best. Stacy King was fun to deal with, and has helped me even after buying which I think is great. He didn't just push me aside after his job was done, he is still making sure I am happy and I think that is awesome. They'll definitely get my business when I am ready to trade up again. Clay has definitely made this a much better place.
There is a great group in the service department. Shane is always very helpful and friendly. I know that I can depend on them to take care of vehicle's needs.
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