I needed warranty work done on my truck. They were incredibly easy to get an appointment with online - and I got a confirmation email pretty quick. They also were able to give me a new truck to drive while I had my work completed.
Something cool too - it was done before they promised. Which never happens at dealerships. Definitely recommend Amery Chevrolet.
Our entire buying process all began by searching the internet for a Corvette Stingray Convertible, after seeing "ours" for sale at your dealership I knew immediately that I liked it. I was greeted with top-notch customer service, which began with a couple phone calls. We inserted your address on the navigation which indicated Amery, WI was 57 minute drive away, so off we went and when we arrived my wife looked at it with a big grin. Like the old saying, "Happy wife, happy life" and I was really happy too! That small town friendliness and likability brought back many memories of better times. I have purchased many vehicles over the years and you have set the highest of standards I have ever experienced compared to any other dealerships! The drive home was awesome and many heads were turning, probably in disbelief that we had this fine looking Corvette Stingray Convertible out during the winter with the salty roads. When we arrived home, we both detailed it back to showroom condition and put it to rest under its cover! Admittedly the cover has been off a few times since then for the "imagination" drive. Samantha, Adam and John made the overall experience fantastic! Thanks again for helping us in achieving our dream...
Service was performed as expected in a timely fashion. Service writer was very helpful in diagnosing the problem and insuring repairs resolved the issue. I would highly recommend them for future service work.
Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Rob was easy to work with. I appreciated how he truly listened. I enjoyed taking a test drive alone, most places want to ride with you. It made me more comfortable, helped me really see myself driving the vehicle, otherwise you just don???t feel like yourself driving a stranger around. I didn???t feel pressure at all during my purchase. Rob???s coustmer service made for a great car buying experience. I would definitely recommend Forest Lake Chevrolet Cadillac to friends and family.
They made the buying process easy and helped with a great finance guy even on a holiday weekend. Really top notch guys, honest and fair. So much better then those big dealerships with pushy people. Would buy here again in a heartbeat.
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