It was such a pleasure to meet with Kim. It’s so refreshing to work with someone who has such a straight forward personal style. She was in touch with us on our quest to find the perfect vehicle throughout our search. Go talk to Kim!
I was nervous about buying my first car on my own, but Kim made it an easy, pleasant experience. She was never pushy and was understanding of my hesitations and anxieties, and patient with all of my questions. She went on vacation the day after I went in to test drive, but worked diligently from home to ensure that I got the car I wanted. She truly goes above and beyond. If you're going to Schafer, Kim is the saleswoman for you.
Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
Bill LANG BAY CITY MI I own Toyota Tacoma and there service has been out standing. Pat Rohde your sales person has been out standing; knowledgeable, helpful, and not pushy! We did not close the deal but was due to a problem at my end. I will be back and recommend your dealership and Pat to others and that does happen often!
I had been looking online for a used vehicle for quite awhile when I found Melissa & Garber Midland. Melissa was the first person from a dealer that really took the time to listen to what I was looking for and offer suggestions & options. She is amazing! If you’re looking online (in person too) for a vehicle get with Melissa!
When I received word that I needed to purchase a new vehicle, I had no idea what to do. I had been recommended to talk to Tyler Lister at Garber, so that is what I did. From the moment I walked in the doors, everyone was trying to help me get what I needed. I was on a time crunch and everyone knew. They were willing to try everything to get me financed and on the road. It took three days, but everything worked out in the end. I was super satisfied with my purchase and with my experience at Garber!
Praise God for Garber Chevrolet in Midland, Michigan! I’m from Ohio and went to Michigan for the first time ever for a Women Of Righteousness Conference at Living Word Church. My car DIED on me just as I pulled into the hotel parking lot. I went to Garber because my Pastor bought a truck from them. They were awesome. From beginning to end. Thank you Melissa O, Steve in finance and Steve who brought me my personal belongings to Ohio, and everyone else for helping me! I highly recommend your dealership. And I love my Equinox! Blessings!!!
My experience for the first time buying a car was easy and fast. Neil was wonderfull at his work and what he does. He's supper nice and friendly.
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