Throughout the whole week kevin was exceptional in not only his customer service but his knowledge of the product. I had multiple quotes from other dealerships but kevin was understanding and accommodating for any need that i had.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
We came in just because we were driving by and thought we'd take a look. Had not intended to buy a car today. Charlie was so personable and gave so much more information than I've ever had at other dealerships. He knew everything about all the vehicles. Spent SO much time with us, and did not make us feel rushed. So,we decided to buy a car. What a surprise!
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Suzy sold a Sentra to my daughter 8 months ago, the customer service was amazing, so when my car died today I knew it's time to go and see Suzy and it's always great customer service , great Smile and I still LOVE SUZY !!!!
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Suzy, sold my mother a car 6 months ago, and I told her I would be in to purchase my new car! she has great energy. she walked me through step by step on the process of purchasing. I'm comfortable and confident with my selection thank you suzy!! I highly recommend.
Martin and Dwayne went the extra mile to make sure I was happy with my recent purchase. I've followed Dwayne to different dealerships with a couple previous purchases and I would do the same with Martin. These guys are honest and humble, a rare trate in car salesmen.
Had an overall good experience w/Jamison and Chelse as well as Jackson. The F&I person (Perry) was VERY PUSHY and I got to the point of almost walking out as I did not need nor want their financing or extra products. Had HORRIBLE experience with Chevy/GM. Vehicle was ordered on June 15,2015 and was suppose to be in on August 6,2018. Vehicle did not arrive at the dealership until Oct.12, 2018. Chevy kept giving different stories for the delay. On Aug. 21 was told the truck was at the transfer point in Dew Fl....On Aug 26, was told the truck was just loaded on rail car at the assembly plant in Arlington Tx.. I had requested the truck be made at the Arlington Tx. plant...It was actually made in mexico. MANY PROBLEMS with the manufacturer but NOT w/ the dealership.
Don’t know how to begin . My wife and I are in our 60s, we are completely amazed..! We have never met a person Quite like you. You have Just demonstrated more genuine integrity and courtesy than we have ever experienced in our lives..!
Judd, you by far showed more excitement and enthusiasm in taking care of our problem then you did in selling us the vehicle.
Buying a used car site unseen, 1014 miles away, “mileage Per Siri” from a total stranger..? One of the best decisions I ever made in my life.
Judd Cook you have demonstrated A set of qualities and standards that all my future experiences will be gauged from. What a great privilege that our paths have crossed. By the way thank you for you’re inspiration for me to do better as a person.
Thank You ..!
September 24, 2018
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