Steve and Harrison made the process so easy! Going the extra miles was well worth the time. Steve talked me through the process and did much of the work over the phone and email which decreased the wait time in the showroom. Love the new vehicle!
Saw the truck online. Drove 2 hours to test drive it. My salesman,Kevin, didn’t pressure me to buy it that day. Most sales people do. This was the easiest vehicle purchase I’ve ever made. Thank you Kevin for working with me to get me into the truck within the budget I had. I’m highly satisfied with my purchase and experience with R&R Auto.
I was very please with the entire process and working with Bryan. I originally first saw the car online and contacted them through email. Our first few conversation where completely through text and what actually taken seriously unlike most places. They worked with me through photos due to me living almost 2 hours away from the dealer we came to terms before me even leaving my house. I highly recommend both the dealership and Bryan as a sales rep. Great place to buy
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
Experienced road side flat tire, Hawkins provided the number to GM Roadside Assistance because my vehicle is still under warranty. The mechanic came, removed the flat, found the front strut was leaking before he reinstalled the spare tire.
I showed this to the service manager, he confirmed it, and ordered the new parts, no questions asked. I had the tire fixed, and remounted when the parts came in, to eliminate having to remove the wheel again.
Tom Ivey was a pleasure to work with. He was courteous and timely with all of his responses to my questions and concerns. It was a comfortable buying experience and not once did I feel pressured into purchasing the truck.
I will absolutely recommend Hawkins Chevrolet to my family and friends.
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