by Mark and Susan Perchick from Palm Beach Gardens
May 13, 2018
My wife and I have purchased numerous vehicles over the years. We have bought classic cars, luxury cars, and sports cars. We have dealt with automobile dealers in several states. We recently purchased a 2004 Chevy SSR from Rino's Auto sales. Doug and Roger were knowledgeable, courteous and professional during the entire transaction. This transaction was by far the most enjoyable experience my wife and I have ever had purchasing an automobile. I would recommend Rino's Auto Sales to anyone looking to purchase a quality used vehicle. My wife and I look forward to a long term relationship with this dealer
Susan and Mark Perchick
Mike was great to work with and kept us on top of things during the whole process. Never pushy. Adam walked us through the paperwork for financing and we left with a smile on our faces. Great bunch of people.....Great Experience all around. Will definitely return for our next car purchase.
Dealership worked me in for an oil change (without an apt.) What I was most impressed by, was how friendly the staff was and very informative about my car without being pushy. This is a great service department. Quality work, know-how and friendliness. Will definitely be back
I would suggest if your looking for a new/Used vehicle,Stop at Kerns and see Kyle Miller.Very respectful salesman and I never once felt I wasn’t in control of what I wanted.Kyle wasn’t pushy at all and that’s what I like about my experience at Kerns!!
Ron was a great help. He went the extra mile to help me not have to come back when there were some issues with their finance system (out of their control). It was good experience for my son who went along to see how buying a car works, and a great example of what he should expect.
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
Gene Siefkert was such a great help to me. I was looking for a used suv. I gave gene some ideas and we texted for few days. I couldn???t make it to the dealership. When I arrgived gene went above and beyond to help me purchase the right suv for me. He listened to my concerns and helped finalize all the paperwork. Gene answered my guestions and explained certain features. My family has used Tom Ahl Dealership for many years. This dealership treats you like family. They are knowledgeable and understanding. I always recommend them. Maggie Farler was extremely helpful with all the financial and coverage paperwork. She had my best interest at heart.
My wife and I were greeted as soon as we walked in the door. We asked to see Steve Morrison who we have dealt with in the past. We informed Steve that we were looking to buy a 2019 Cadillac XTS. We discussed with him the color and the options that we wanted. He attempted to locate a car matching what we wanted but was unable to locate one in the area. We wound up ordering one from the factory. We took possession of the car 11/30. The color actually looked better on the car in person. Needless to say we are more than happy with the service at Lima Auto Mall
Met salesman Mark Youngpeter and told he could compete by matching on line pricing from Dayton dealers and he did better. I wanted to keep my business close to home and the transaction was painless and top notch. They provided free tank of gas ,mud guards where most get you for $200 and 24 months up to 5 free oil changes and free drive through car washes above 40 Fahrenheit. I was very impressed!! Allan Nott provides a free tech guy BRYSON BJORNSTAD who setup my personal car preferences and offered returns for additional help. If you are not tech savvy that is a huge help. Additionally, if you have CDs he will burn them on flash drives since CD players are not available. I recommend this dealership and they had a nice selection and I found trim and color I wanted.
Our experience at The Lima Auto Mall was GREAT!!!!!!
by maparex from DealerRater.com
December 4, 2018
For not working there too long Destiny Askins was very thorough in explaining everything about our new Equinox, and helped my understanding of all of the instruments. My wife and I were very pleased with Destiny and Ryan Swaney. You all have a very Merry Christmas and a very Happy New Year, I am sure we will with our new used car. Thank you very much, Janice and Daniel Rex
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