If you want honest, reliable and FAIR service then this is it. I would not waste time with any other dealership. We drove from Atlanta to purchase a car and it was 100% worth the trip. I will be referring everyone I know to check them out before shopping with anyone else.
I was driving through the area and my company Ford F150 blew an oil cooler line and was towed to the Taylor Ford dealership. I was met by A Service Advisor Named Travis Singleton and he really surprised me in that he was very helpful and done everything he could do to not only get me back on the road the next day but also helped me to get to a hotel since there were no available cars to rent anywhere with in an hours drive. I'd like to commend him for going over and above, as this doesn't happen much these days. I'd also like for the Taylor dealership and FORD to know this and that they have a great customer facing employee and all around great guy in him. To Travis, Thanks again for helping me through a inconvenient time, with a smile. I'd highly recommend this dealership and Travis to everyone, even if your from out of state like I am. Five Stars !!!
Mike was very friendly and extremely knowledgeable. We were looking for a F-150 supercab and they are not in high supply. He found the vehicle we were looking for and spent a lot of time with me. He was not overly aggressive, which I appreciated. The dealership had a very friendly feel to it, unlike the other Ford dealerships I visited. Huge inventory to choose from.
This is the best auto dealership I have ever used!
by BillsVan2014 from DealerRater.com
December 3, 2018
My wife and I recently moved back to our mountain house from Myrtle Beach and were in need for a 4x4 vehicle immediately as December snows are on the way and we live on top of a mountain. I had picked out a Jeep Wrangler on line from a sister dealer, but Waynesville was much closer. I talked to Dale Hollifield on the phone and he assured me that he had a 4 x 4 Jeep Wrangler in stock that would meet my needs for a reasonable price. He told me that end of the month sales were on and I could get my best deal that day. My wife and I got in the car and drove to Waynesville from Franklin, NC. Dale had Kaleb Gulley one of his lead salesmen, primed to show us a car. The red color immediately got my wife's vote. We had to make sure she could get into the car from her wheelchair and that the wheelchair would fit into the back of the car. The car met both of those requirements and Kaleb got the keys and we took a test drive. I liked the way the car handled in the rain on wet roads. When we got back to the dealership, it was getting close to closing time. Then Dale, Dan (the finance guy), and our sales man, Keleb stayed well after closing time to help us close the deal. Kaleb even delivered the vehicle to our house in Franklin the next morning for us. This was my best auto buying experience ever!
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