Covert is Amazing!!!!! We have been buying from Covert for over 20 years and Ernest has always been honest and conscientious of all our needs. He always finds us the best deal at the best price. Recently we purchased a new 2018 GMC 3/4 Ton Sierra and had several mechanical issues resulting in my wife and daughter being stranded along side the road with horses. Both times Covert immediately sent help and corrected the problem. The last time we had an issue, we shared are frustration with Ernest and told him we wanted Covert to correct the problem. Shortly afterwards we received a call from Chance Covert and he asked what it would take to make us happy. I told him we wanted the same truck that we have but one with 0 miles. He said he would look for one and get back with us. Within a couple hours Chance called and said come pick up your new truck. No One Else would have done that. Covert Chevrolet ALWAYS puts the customer first. They are amazing in every way. Im thankful twenty years ago I met Ernest and started buying trucks from him. I highly recommend Covert Chevrolet and Ernest will take care of you.
Another great visit to Covert. We've bought three cars (four if you count my moms) at Covert Bastrop. Service from sales, to the service department is excellent. We have a 2016 Buick Envision that had a wobble in the front end. Then the rear AC stopped working so I called Kara Poole to bring it in. She made us an appointment and had a brand new loaner waiting for us. It was a very complicated fix so it took three weeks but when the car came back, it was like new and the hard to find wobble was gone (new design axles) Kara kept me up to date via text. Always a great experience at Covert. They really do treat you like family but when you've been buying cars there for many years, you are family! Go see Kara Poole for service and Harry Green to buy your car. He's a long time employee and works hard to get you what you want and Kara has been in the service field for many years and knows how to get the job done.
Some people say 1 happy customer will tell 5 people about the experience and 1 unhappy person will tell 50 people; I am here to tell my 5 people about my happy service department visit at CAPITAL CHEVROLET???S GREAT SERVICE DEPARTMENT! I took my Chevrolet Truck in for check engine light and alignment. My Service Advisor Jake Buckley phoned me 3 times just like he said he would to keep me advised about progress of the repairs. I know that most people???s service trips are a nightmare but this was an extremely well managed operation by CAPITAL CHEVROLET???S service team. Especially great job by Jake Buckley!! Please if you need service on your Chevrolet in the Austin Texas area go to Capital Chevrolet and ask for Jake Buckley! very satisfied customer!
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