Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 5, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team!
Jeff Croteau was great to work with and was not pushy, like some salesman. The first meeting with Jeff we had our 2 year old. Which was a bit tricky trying to talk business and watch the little simultaneously. He was very patient and took time to help entertain the little. Overall great salesman and great dealership to work with. We will be back for our next purchase. Andy in finance was more than helpful and took the extra time explaining all options that were available. Took the nervous feeling out of buying a new car.
Criswell in Thurmont was very easy to deal with from start to finish and we feel that we got the best deal we could on a new 2019 Equinox SUV in this area. Salesperson Mike Boyce never pressured us and made sure we were getting the vehicle that was right for us. I would highly recommend Mike and the whole Criswell team.
My wife and I drove up from Annapolis after confirming the truck we were interested in was in stock. We got there late afternoon and the truck was parked out front waiting for us. Mike had taken the time to have it all cleaned up and ready. Got an excellent offer right off the bat and accepted. A very short period of time later we finished up in finance and headed home. No hassle, no b.s., no pressure! Excellent all around!
To sum it up, Best buying experience ever. I found Criswell Chevy on AutoTrader.com. They had a large inventory and a couple trucks optioned perfectly for me. The online prices were deeply discounted, especially for brand new 19's. I called them and got Mike Boyce. He was very knowledgeable, friendly and low pressure. He answered all my questions about the truck and I wanted it. I live 200 miles away and unfortunately Criswell does not take deposits. The deal was so good that I was very skeptical about actually getting it in person. I asked Mike to email me at closing time if the truck was still available. He did and I told him I would be there in the morning. He said he was already detailing it and fueling it up. My brother and I drove down the next morning. The truck was out front and ready. We walked in everyone was very friendly. I met Mike, we did a little paper work at his desk, everything was exactly as he said. No fuss, bargaining, B.S., games or nonsense. Too good to be true. He introduced me to Greg the finance guy. Again very friendly and easy to deal with. We took care of a little business in his office and we were heading down the road. If you are in the market for a new Chevy or any of the other brands they sell, do not hesitate to give them an email, call or stop in. I would ask for Mike. You will be very happy you did.
Great service but lots of problems figuring out what was wrong with my radio.
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